Placement and tracking of mobility orders.

Completion of quarterly wireline audits for 3-4 assigned customers (total spend ranging from $1 million to over $10 million per quarter). Review contracts and rates to ensure proper billing. Work with customer and their vendors for any disputes, while providing optimizations for non-contractual services. Provide reporting as needed related to audited services. Maintain contracts and services linked to those contracts for easier identification.

Daily telecom invoice and AP Feed processing. Dispute processing and on-demand report generation related to services and billing. Provide customer assistance with service and billing updates, as well as software training as needed.

Work with 10 of the largest national customers at Windstream as a direct point of contact.Assist the customer, Account Manager, and Account Executive with all facets of the account, from simple order placement to billing investigations. I also assist with disconnects, updates on active orders, and product review.Attend 2-3 conference calls per week for project, order, and account updates. Maintain e-mail contact with the customers and account team (20-40 e-mail responses per day).Direct involvement with customer projects, some spanning 6-8 months (total of 175-200 orders, 5-8 orders completed each week). Work to build a positive relationship with the customer with high level of trust.

Receive calls (10-20 per day) on dedicated hotline for Account Development (AD) and Tier 1 customer escalations. AD calls include requests to expedite orders, order status inquiries, and general account/process questions. Work AD e-mail requests (from internal inbox) for order placement (10-15 e-mails per day). E-mails can contain multiple orders to be placed, credits to be calculated/submitted, or billing items to be updated. Assist with on-call training for new hires, then provide additional floor support once fully integrated (5-10 questions per day).

Receive calls (20-30 per day) in an inbound call center setting. Assist customers with their questions pertaining, but not limited to: billing, payments, services, the on-line portal, and ordering new services and features. Obtained an average quality score of 96.08% for all of my observed calls.Complete randomly assigned e-mails from the Customer Care Inbox on a daily basis; e-mails can contain cancellations, orders for new services, contact verification, as well as invoice requests and account updates.Worked by assignment in the AD-Support e-mail inbox. Placed orders requested by internal Account Managers

Oversee and organize the creation of free streaming video content (6-10 one minute videos) for the websites of municipalities, chambers of commerce, and association clients across the United States and Canada.Manage 500+ completed projects; update clients on new services, products, and continuation of sales.Oversee and facilitate the creation process for 125+ clients during their first year.Provide resolutions for conflicts and issues to ensure the continuation of the agreement. Issues can range from incorrect sales scripts, delays during the production process, and the missing of important deadlines by the client for items like scripting and editing revisions.