Nurture partnerships by identifying and recruiting new partners for long-term success as well as manage existing partners to drive growth. The priority is to maximize partner net new opportunities and revenue generation by managing all activities associated with pipeline management, sales coaching, and forecasting. Partner Recruitment: Developed strategic relationships with key partners (such as Ahead, Presidio, Shadowsoft, etc). to drive commitment to Puppet products and solutions and to increase the revenue. Pipeline Creation: Drive joint pipeline from demand generation to close utilizing partner and Puppet field sales teams. Influencing and Negotiation: Exhibit credibility and executive presence, influencing, and instilling confidence at all executive and management levels. Business Reviews: Conduct quarterly reviews with Top Channel Partners to drive accountability and report on success metrics. Collaboration: Work with Field Sales, Inside Sales, and Marketing teams to generate net-new partner sourced pipeline and revenue.

Servicing customers and channel partners from the Greater Boston Area, traveling to Illinois. I manage the relationships with managed service providers, technology firms, and value-added resellers to facilitate the sale and distribution of Sophos Security Solutions.Recruit, on-board, and enable value added resellers and MSP's in assigned territory. Serve as a consultant and liaison on partner identified opportunities to articulate the Sophos value proposition. Maintain a detailed understanding of reseller/partners business (pain points, investment areas, and profitability factors)Engage large national resellers (CDW, SHI, Connection, Zones, Softchoice) to identify potential sales opportunities and prospect for target accounts. Work with assigned channel partners to develop and execute business plans for sustainable growth. Manage renewal opportunities and customer success for existing customer base. Engage customers to identify cross sell and upsell opportunities. Maintain an accurate forecast and pipeline. Presidents Club 2016Average attainment of 104% exceeding $49 million in revenue over the past 8+ years

The role of a Staples Account Manager, or SAM, is to enroll high quality customers into an upgraded rewards program designed to increase the wallet spend of those small to medium sized businesses with Staples.Grow revenue by making quality contacts with up to 1200 Staples business accounts through actively making product recommendations and improving category penetration for products not typically purchased through Staples.Consistently achieve metrics of 100+calls per day, or 28 contacts with 3.5 hours of talk time.Responsible for achieving monthly spend goal of $220,000 across 1200 accounts.Identify quality contacts within an organization through research in order to positively influence revenue sources by speaking with multiple responsible decision makers.Speak to benefits of having Staples become the sole office product provider for an organization in order to increase wallet spend.

Pongo Resume is a startup company focusing on improving a job seeker's resumes while applying to new positions, and for overall career planning. The customer service role focused on improving the customer experience as well as customer retention.Routinely top department leader board for converting cancellation requests to new revenue orders.Increased company subscriber rate by up selling paid memberships.Provided resume critiques and content suggestions for Pongo Resume subscribers.Actively updated Pongo Resume Corporate Social Media accounts in an effort to best create and maintain a dynamic base with which to offer assistance in job search questions in an effort to best leverage Pongo Resume services.

Monster Worldwide is an online job board whose mission is to bring together job seekers and employers. Managed the customer service Sales Support team whose primary role was to help resolve customer needs on behalf of the Monster Telesales and Fieldsales groups.Managed, trained, set objectives for, and evaluated the performance of Sales Support focused CustomerService team members.Served as liaison with Monster’s sales teams, Finance and Web Developers regarding problem resolution and process improvements for internal and external customers.Provided weekly coaching for each team member through a combination of monitoring live calls remotely, sideby side evaluations, and reviewing recorded calls. Help to identify areas of improvement and to share best practices uncovered through these coaching reviews.Assisted in interviewing new managers and employees for Monster's new call center.Monitored staffing resource capacities and recommend changes to staffing plan to assure organization service metrics are met as the business grows.