Corey Swank Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Morrisville, North Carolina, United States

In this previous role, I was serving as a direct advocate for the client to analyze and resolve their concerns. I am mainly involved in supporting clients' transition through upgrades and change initiatives throughout the business. Moreover, I partner with cross-functional departments to provide exceptional customer experience.My key achievements for this role have been:• Provided insightful direction and guidance to 30+ different clients in the Pharma Sector with $500M - $1B+ in annual revenues.• Delivered top-notch customer service resulting in maintaining a 100% retention rate during tenure.• Maintained consistent collaboration with clients on renewal-based opportunities from initial transaction to attaining a PO.• Designed internal webpage for delivering data-driven insights to clients related to renewal dates, products, and services.

Raleigh, North Carolina

During this tenure, I have developed a current customer health model for insightsoftware to assist forecast attrition. I coordinated with teams to revamp the organization from a fixed fee structure to an increased uplift model resulting in boosting the overall profit margin and maintaining a healthy EBITDA. Moreover, I increased company revenue streams by supporting product adoption and usage of insightsoftware products and solutions.The benefits I brought during this role were:• Steered significant efforts in securing over $13M in recurring revenues.• Administered over 1,300 accounts with unique needs, challenges, and expectations.• Maintained quarterly retention rate of 94% by delivering outstanding customer service.• Oversaw new incoming customer bases during six acquisitions in a 1-year span.• Devised and executed robust customer retention strategies to secure renewal agreements and cross-sell multi-year contracts

Morrisville, Nc

In this position, I accelerated portfolio revenue by identifying sale opportunities in line with customer needs. I have communicated with clients via phone, email, Zoom, and face to face for resolving their concerns. Additionally, I assisted clients with general onboarding, best practices, and application training.Selected contributions for this role were:• Secured over $200k in annual renewals.• Conducted two internal training per year with a focus on customer advocacy.

Durham, North Carolina

- Communicate with customers via phone and online chat to assist with their email creation or account management processes- Effectively provide solutions to customer problems or issues via email- Assist new and senior team members with complex issues that require in-depth analysis- Achieved a 91% 4-5 CSAT (customer survey) score since employment began- Building relationships, confidence, and trust with customers based on positive and rewarding experiences that are evident within CSAT verbatims

Raleigh-Durham, North Carolina Area

- Aid customers in initiating their pension benefits based on their own retirement needs- Address and resolve customer concerns promptly and professionally- Ensure customer security by gathering and verifying all required customer information

Raleigh-Durham, North Carolina Area

- Assisted with customer 401k inquiries in an inbound call center environment- Conversed with customers to ensure appropriate solutions were provided for each issue- Created and sent out a bi-weekly team email regarding safeguard misses - Designed a monthly team communication detailing CEI verbatim to increase team awareness and understanding of service levels- Effectively serviced customers’ needs by leveraging the call model, even during high call volume periods

Raleigh-Durham, North Carolina Area

Corporate Legal Specialist:-Worked closely with Red Hat Legal Executives to ensure budgetary requirements were being met-Helped create monthly, quarterly, and yearly budgets for the entirety of the Red Hat Legal Department-Attained proficiency in Excel to create said budgets through formulas and charts-Worked (via email) with various law firms to ensure payment and positive relationships with the firms-Worked with AP and other departments of Red Hat Inc. and maintained a prompt and efficient work environment

Cary, Nc

-Work with groups in advance of program to determine goals-Develop a program plan that addresses group’s goals-Communicate with Assistant Facilitators prior to and during programming regarding groups needs and goals-Daily Inspection of Challenge Course Elements-Instruction and facilitation of games, initiatives and challenge course activities-Facilitation of group development and educational outcomes-Responsible for the completion of daily paperwork documenting operations and incidents

Cary, Nc

-Conduct High Ropes & Low Ropes training and insure that groups are adequately instructed in the individual ropes elements and understand their roles in the overall element execution.-Provide knowledgeable explanations about each ropes element and perform instructional / safety briefings and element debriefs as assigned.