• Developed applications for immediate business use• Developed tools for the support group to increase response and resolution time• Developed new energy products to satisfy the needs of the business and customers• Primary support contact for Direct Energy Business pricing group• Met with Pricing managers to determine ways to improve current processes and procedures • Configured monitoring software and developed reports for Key Performance Indicators • Updated current applications with modern languages and technologies• Resolved incidents in a timely manner to prevent loss of business• Supported new market entry initiatives to allow smooth integration into the existing systems

• Actively participated in the implementation of new Global Human Resources process• Resolved incidents relating to SAP authorizations of global users• Team lead of MEDRAD SAP integration• User administration of regional SAP systems• Authorization, profile, and role development within SAP• Administration of SAP violation reports• Developed various ABAP programs to automate security related activities• Administration of the Plateau Learning Management system• Researched Substance Volume Tracking software in accordance with global standards• Researched Occupational Health module of SAP to replace current software• Communicated with customers and vendors to identify project requirements