Corey Taustein Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Invoca acquired DialogTech in 2021.-- Drove company-wide Migration Initiative of bringing over two thousand clients ($30M in revenue) from the DialogTech platform to Invoca. Built a Migration infrastructure and playbook that accounted for driving client demand, internal Salesforce operations, AM enablement, pricing/packaging and legal ramifications.-- Developed and implemented internal processes from scratch, creating new execution and documentation plans to reflect a shift in organizational goals. -- Drove strategy and created processes around upsells and renewals from the base, reducing churn, expanding user adoption, surfacing new opportunities, driving software enhancements.-- Played a key role in driving $250K in upsells as part of the migration initiative where the expectation was to migrate clients flat.

Greater Chicago Area

Led a team of 9 reps tasked with driving upsells and renewals, reducing churn, expanding user adoption, surfacing new logo opportunities, and driving software enhancements. -- Implemented proactive account management strategies, conducted in-depth customer analysis, and provided innovative solutions to enhance customer satisfaction and drive business growth.-- Manage all Operations for the Customer Success team including revamping the Salesforce processes, creating and implementing the Customer Satisfaction Survey, writing the Customer Success Playbook, strategizing product rollouts, developing process enhancements around onboarding new clients.-- Created a predictive churn model to better pinpoint vulnerabilities in our customer base and mitigate churn.-- Spearheaded the development of a new customer journey map, partnering across the organization to establish clear expectations for each stage of the sales cycle.-- In 2019, finished with the lowest level of churn in the history of the company.--Headed team that converted client revenue from 17% / $5.1M under contract to 68% / $20.4M.

Greater Chicago Area

Scaled Customer Success team from the ground up, including recruitment, hiring, training, playbook development, planning and forecasting. -- Key to team’s success in finishing at 112% to goal in 2017, leading directly to promotion to Director of Customer Success. -- Integral in ramping up and training team of inexperienced reps by joining calls and assisting with proposals and negotiations.

Chicago

Fostered partnerships with high-profile clients, including Ford, Uber, GrubHub, Mattress Firm and Public Storage. Worked closely with clients in devising sales goals and marketing strategies to add strategic value and deliver optimal results through effective use of DialogTech’s solutions. -- Promoted to concurrent role as Team Lead entailing oversight of small team of account managers accountable for growth and retention of SMB accounts. -- Delivered vital analysis for driving decision-making to influence Fortune 500 companies in effective management of digital advertising spend to yield sustainable and measurable results. -- Fueled product innovation and identified potential strategic opportunities and hurdles within product roadmap. -- Successfully finished 2015 at 134% to goal.

Greater Chicago Area

I consult with global agencies and advertisers alike to help them better compete in paid search by implementing our on-demand platform of competitive intelligence solutions.

At Cision, my role is to consult with corporate communications and PR professionals to maximize their results by providing the appropriate software solution. • I have a focus on identifying and cold calling current and new clients, with a concentration in selling media research, monitoring, and evaluation services. I am responsible for working with multiple internal client service groups to ensure that the customer experience is as seamless as possible. I am also involved with sales strategy development to figure out the most effective and creative ways to bring in new business.• Has sold new biz accounts to companies such as United Airlines, CareerBuilder, Northwestern Hospital, Merchandise MartKey Accomplishments• Finished Fiscal Year 2012 at 107% of goal• Finished Fiscal Year 2011 at 103% of goal• Finished Fiscal Year 2010 with highest percentage to goal in the Central Region.

• Edit press releases to be transmitted over the wire using firm knowledge of AP style and journalistic tenets• Pitch additional products and services, and counsel clients to help maximize the reach of their press release • Collaborate with various internal departments to ensure client needs are met• Work under constant deadline in fast-paced, teamwork-oriented newsroom, excelling in attention to detail, clear communication and ability to multitaskKey Accomplishments• Generated the highest amount of revenue for product sales among all editors in 2006 and 2007• Promoted from Assistant Editor to Editor in the minimum amount of time possible • Recognized for outstanding customer service by clients 38 times in 2006• Exceeded all goals for 2006 including sales, number of client catches (any punctuation or grammatical error made by a client), turnaround time for processing press releases, and errors (missed client mistakes)

• Managed the trade promotions program (co-op advertising, rebate, incentive programs) for Porsche, Nortel, and 3Com • Supervised claim activity/flow to ensure ad claims were processed as specified in the Standard Operating Procedures• Conducted presentations for prospective clients to demonstrate account management; Worked a as contractor for various agencies • Assembled product manuals and marketing materials for sales group• Worked daily with graphic designers in regards to maintaining and updating design orders

Worked a as contractor for various agencies • Assembled product manuals and marketing materials for sales group• Worked daily with graphic designers in regards to maintaining and updating design orders

Sydney, Australia

Sydney City Hub is an alternative free newspaper similar to the Chicago Reader• Wrote investigative articles on topics such as Australian politics and the growing homeless situation • Worked as a contributing copy editor for news and feature articles• Conducted extensive research for articles including interviews with politicians, members of the Sydney community, and the homeless, as well as reviewing government documents