*Collaborated with senior leadership on the implementation strategies needed to facilitate the stand-up of enterprise IT contracts *Provided program management support to the IT Procurement & Asset Management (IPAM) group, while working closely with the Program Manager(s), Contracts Officer(s), and Technical Representative(s) *Supported the customer with Enterprise License Agreements (collecting requirements, identifying funding, providing costing information and product quotes, and… Show more *Collaborated with senior leadership on the implementation strategies needed to facilitate the stand-up of enterprise IT contracts *Provided program management support to the IT Procurement & Asset Management (IPAM) group, while working closely with the Program Manager(s), Contracts Officer(s), and Technical Representative(s) *Supported the customer with Enterprise License Agreements (collecting requirements, identifying funding, providing costing information and product quotes, and purchasing software)*Reviewed, validated, and managed acquisition plans and business case analysis *Maintained software asset inventory and maintain a media archive framework for IT software artifacts*Analyzed and organized technical data and status relating to program’s performance data and metrics *Provided recommendations on terms and conditions of licensing agreements and data needed to demonstrate compliance*Provided input and assist with requirements definition, scope management, and continual service improvement initiatives *Experience with Enterprise IT service contracts to include supply chain management domain knowledge Show less

*Tailored best practices, as a SETA lead, for client use with the aim of optimizing operational efficiency*Coordinated closely with stakeholders across facilities, locations, units and levels to gain an understanding of business objectives to ensure business processes drive value and performance *Worked closely with SMEs, Business Intelligence/IT, and program leadership to track and resolve organizational issues/concerns*Analyzed data trends and make recommendations leveraging best… Show more *Tailored best practices, as a SETA lead, for client use with the aim of optimizing operational efficiency*Coordinated closely with stakeholders across facilities, locations, units and levels to gain an understanding of business objectives to ensure business processes drive value and performance *Worked closely with SMEs, Business Intelligence/IT, and program leadership to track and resolve organizational issues/concerns*Analyzed data trends and make recommendations leveraging best practices Show less

*Identified and defined core business processes that drive value and require optimization*Collaborated with stakeholders across processes, facilities, locations, units and levels (staff to executive) to gain an understanding of business objectives*Contributed to analyses that clearly showed issues and required actions that would improve performance*Analyzed and measured the effectiveness of existing business processes*Determined how new information technologies can support… Show more *Identified and defined core business processes that drive value and require optimization*Collaborated with stakeholders across processes, facilities, locations, units and levels (staff to executive) to gain an understanding of business objectives*Contributed to analyses that clearly showed issues and required actions that would improve performance*Analyzed and measured the effectiveness of existing business processes*Determined how new information technologies can support reengineering business processes*Worked closely with Business Intelligence/IT to automate standard reporting*Completed change management assessments and change management strategies*Created actionable deliverables, such as communication plans, roadmaps, coaching plans, and training plans*Applied strong analytical and technical skills to document findings in accordance with approved quality procedures and standards*Participated in the development and delivery of reports and dashboards to meet the needs of program stakeholders*Increased risk awareness, and supported decision making*Analyzed and documented functional requirements, business process drawings/flow charts, functional specifications, and requirements roadmaps Show less

*Tailored best practices, as SETA support, for client use with the aim of optimizing operational efficiency*Coordinated closely with stakeholders across facilities, locations, units and levels to gain an understanding of business objectives to ensure business processes drive value and performance *Worked closely with SMEs, Business Intelligence/IT, and program leadership to track and resolve IT Procurement issues/concerns*Analyzed data trends and make recommendations leveraging best… Show more *Tailored best practices, as SETA support, for client use with the aim of optimizing operational efficiency*Coordinated closely with stakeholders across facilities, locations, units and levels to gain an understanding of business objectives to ensure business processes drive value and performance *Worked closely with SMEs, Business Intelligence/IT, and program leadership to track and resolve IT Procurement issues/concerns*Analyzed data trends and make recommendations leveraging best practices *Supported customer Supply Chain/ Logistics/ Property Management and Procurement requirements*Applied principles and techniques of governance, business management, configuration control and other methodologies as appropriate*Defined the problem set and develops system requirements and program specifications, from which programmers prepare detailed flow charts, roadmaps, programs, and tests*Provided governance support for Directors through the facilitation and coordination of board activities, meetings, and tasks *Developed and analyzes user stories, in conjunction with functional users, system alternative solutions*Identified/captured decisions made by the Senior Leader Team *Supported the Chief of Staff and Chief of Business Operations Division, for weekly execution of senior level meetings*Managed annual internal control process for IT policies, providing up-to-date IT audit statuses, significant deficiencies, and accomplishments to head of agency*Conducted annual review and updates on organizations, processes, and forums to the corporate governance plan through staff, offices, and groups Show less

*Supported customer logistics/inventory management requirements through the analysis, organization, planning and administration of various phases of day-to-day provisioning, spares, maintenance and/or repair activities of the supply chain process*Performed operational support tasks daily in technology change management functions*Oversaw $46 million of accountable assets with a 99.8% inventory audit score *Reviewed and evaluate change tickets to ensure compliance with change… Show more *Supported customer logistics/inventory management requirements through the analysis, organization, planning and administration of various phases of day-to-day provisioning, spares, maintenance and/or repair activities of the supply chain process*Performed operational support tasks daily in technology change management functions*Oversaw $46 million of accountable assets with a 99.8% inventory audit score *Reviewed and evaluate change tickets to ensure compliance with change management procedures*Worked with internal partners and customers to provide guidance and support on change process*Fulfilled service requests and procurements for change managers and property management team *Performed self-assessment of internal controls in the change management process*Provided compliance and issue remediation assistance as needed*Documented processes and procedures, training material and job aids as required*Followed up with change managers to improve compliance*Performed the Disposition process of logistics daily *Knowledge in application development and IT Service Management Processes such as Service Request, Incident Management, Trouble Ticket Management, and CIP orders*Strong interpersonal skills to build positive working relationships across groups and all management levels*Excellent written and verbal communication, analytical, problem solving skills*Maintained current knowledge of relevant government forms, asset management, and all other aspects of the supply chain process*Maintained current knowledge of RoS, MFR, and FOP process *Analyzed standard contractual documents, technical data, customer usage data, customer maintenance practices, customer operation characteristics, and related reports for assigned contracts to determine spares provisioning or maintenance/repair requirements*Developed logistics plans to enhance distribution of goods and services*Followed established policies, guidelines, and procedures to ensure quality and cost control Show less

*Assist the VP in day-to-day coordination and management of business operational activities*Follow standard operating procedures for efficient business operations*Collaborate with the VP to develop and implement business goals and objectives*Coordinate with the VP to confirm and schedule interviews on a wide variety of contracts*Extensive knowledge of government travel guidelines and regulations to include comprehensive financial transactions. *Responsible for auditing… Show more *Assist the VP in day-to-day coordination and management of business operational activities*Follow standard operating procedures for efficient business operations*Collaborate with the VP to develop and implement business goals and objectives*Coordinate with the VP to confirm and schedule interviews on a wide variety of contracts*Extensive knowledge of government travel guidelines and regulations to include comprehensive financial transactions. *Responsible for auditing, obligating, and certifying finance reports for domestic and foreign travel*Utilize analytical and mathematical skills to resolve complex financial related issues*Provide one-on-one customer support to ensure all travel expenses are answered and resolved Show less

*Responsible for the welfare and protection of U.S. Government personnel and foreign dignitaries*Train new employees to identify and handle threatening individuals and circumstances*Received a letter of commendation within the first month of employment for my decency, value, and work standards

* Supervised one of 4,800 retail stores and performed all store operations including, but not limited to: asset management, inventory control, loss prevention, deposit reconciliation, logistics planning, product rotation, implementing planograms, store opening and closing* Consistently achieved individual and corporate sales goals; recognized as being in the top 10% of sales of 30 stores within a tri-state region* Heavily sought after by four locations to fill weekly schedules