Manage all air operations, bookings, cancellations, ticket exchanges, refunds. Research and resolve all debit memos, ensure smooth operation of accounting system (Client Base) and Trams, subject matter expert on Sabre and Apollo GDS. Technical resource for all agency automation including network access, GDS and accounting system functionality. Group air sales and management.

Reported to headquarters in Langley, UK)Travelport is a global, broad-based business services provider that serves companies in every segment of the travel industry. As one of the world’s largest travel content aggregators and distributors, and a leading provider of critical transaction processing solutions, Travelport powers the travel industry on a global scale by connecting buyers and sellers through agency, online and corporate travel channels.• Worked with both internal and external constituencies including end-users and travel serviceproviders to enable integration and implementation of Universal Application Programming Interface(API).• Developed and coordinated launch features and functionality requirements to meet market drivenrequirements.• Prepared documentation for related software, and articles for in-house and external publication.

Enterprise Business Systems Projects (EBSP) is working to create connecting administrative business support systems thatshift complex and labor intensive process from finance to payroll to human resources to an entirely electronic, rules-driven process using technology from IBM, Kuali Financial Systems, SAP and other enterprise software solutions.• Used instructional design principles and computer knowledge in order to prepare and producemanuals and classroom materials.• Developed, coordinated and presented programs to train instructors, and evaluated theirperformance.• Prepared documentation for related software, and articles for in-house and external publication.Evaluated instructional programs and tools to determine if they met specifications of instructionaldesign theories and operated to achieve optimal results.

OpenSkies, operating under its parent company, British Airways operates two daily transatlantic flights between New York and Paris.• Delivered premium service to customers traveling between New York and Paris.• Responsible for duty-free sales and accounting, aircraft cabin security, emergency procedure,medical first response and compliance with and enforcement of both United Kingdom Civil AviationAuthority regulations as well as those outlined by the European Union.

Delivered professional, efficient and attentive service to United Airlines customers flying betweencities in North and South America, Europe, Asia, the Middle East and the South Pacific.• Managed all facets of onboard revenue collection and accounting, aircraft cabin security,emergency procedures and compliance with and enforcement of FAA regulations.

Campus Management is the fastest growing provider of Enterprise Resource Planning systems for the higher educationindustry, reaching over 1000 colleges and universities and 600,000 students worldwide.• Accountable project manager responsible for directing activities of contracted offshoredevelopment team to create multiple Web-based training courses for internal and customerconstituencies.• Designed, created and authored implementation training curriculum, both for new employees andin support of fee-based customer programs.

Cendant is a Fortune 500 company that is geographically diverse and vertically integrated inglobal travel distribution.• Planned and implemented ad-hoc projects, campaigns and initiatives to promote productawareness and customer profitability.• Defined a messaging strategy that was adopted as the global corporate value proposition,providing a framework for all marketing tactics geared toward the corporate travel segment whichhas remained in use and intact for nearly five years since its creation.• Designed customer messaging components used in direct publications and content managementsystems to articulate the solution portfolio value.• Authored white papers providing perspective on industry trends, infusing messaging highlighting the value of Cendant’s product line in overcoming business challenges.

A subsidiary of Cendant Corporation, Galileo International is a travel content distribution company delivering $50 billion in travel services to more than 116 countries worldwide. Prior to its acquisition by Cendant in October 2001, Galileo International was a publicly held company (NYSE: GLC).• Project manager, team leader and champion for customized technology solution design andimplementation for multinational customers. Managed staff of Senior Integration Consultants andcontracted development resources.• Directed an international cross-functional team mobilized to develop and implement a rules andpolicy database engine designed to deliver structured data tags that alter the booking interface fortravel policy compliance to include preferred vendors, products and air fares.• Managed onsite pilot, launch and implementation of rules and policy engine technology atAmerican Express business travel call centers in the Netherlands, Singapore and Australia.• Prepared and delivered keynote speeches, workshop presentations and training seminars at industry conferences across the U.S. and in international markets including India, Thailand, Germany, Thailand, the United Arab Emirates and Australia.

Apollo Travel Services operated as the automation sales and marketing arm of United Airlines, US Airways and Air Canada prior to its acquisition by Galileo International.• Primary technical resource for a sales and employee population of more than 60 colleagues andtheir customers in a geographic region spanning nine states and the District of Columbia, in additionto direct support of U.S. government and military business in the United States, Asia and Europe.• Consulted with customers for all non-standard configuration requirements and advanced productintegration in the region resulting in sales retention and growth.• Subject matter expert for all Apollo® and Galileo® products and conducted productdemonstrations for existing and potential subscribers, corporations and third-party vendors.