Corey Mcknight Email & Phone Number

With over a decade of experience in customer-facing roles, I've spent the last seven years deeply rooted in the B2B SaaS industry. During this period, I've dedicated myself to refining my skills in sales and consulting, focusing on account growth through strategic upsells, comprehensive customer onboarding, and impactful software training for a diverse client base. My work spans a range of industries, offering tailored software solutions to meet unique sales, support, e-commerce, and customer engagement needs.I prioritize collaboration, working closely with global cross-functional teams to not just meet but exceed our customer goals. This approach has enabled me to become a trusted point of escalation, internal advocate, and valued advisor. I take initiative in identifying and acting on improvement opportunities, prioritizing tasks to efficiently implement targeted solutions. My project management skills ensure organized execution and adherence to timelines, always maintaining open communication with all stakeholders.I take pride in building strong professional relationships, from c-suite executives to end-users. Moreover, I am deeply committed to the development and success of the teams I've overseen, guiding them to regularly exceed operational objectives. This has involved close monitoring of key performance indicators such as customer satisfaction, conversion rates, product utilization, and response and resolution times. By acknowledging team achievements and providing mentorship, I've fostered an environment that values initiative and accountability. Leadership, to me, is about leading by example and cultivating a culture of trust, empathy, and ownership, continuously communicating best practices and adjusting processes as needed.

Listed skills include Microsoft Office, Zendesk, Teamwork, Collaborative Problem Solving, and 10 others.