• Successfully led 3 unique teams totaling 14 direct reports with nearly 100% project delivery and extremely high support SLA metrics• Partnered with other leaders and senior engineers to collaborate on:o Interdepartmental workflows defining both AOR boundaries and efficient rules of engagemento Cross-functional infrastructure architectural roadmap and associated efforts• Oversaw applicable areas of the infrastructure budget and reconciled both capital and operational aspects with very little reallocation• Achieved highly favorable Press Ganey leadership scores actually improving year to year despite a significant increase in administrative scope• Negotiated several iter- and intra-team conflicts with mutually favorable outcomes• Previously, as Senior Network Engineer:o Serve as senior engineer on the networking team responsible for the design, deployment and remediation of all network infrastructure throughout the TGH system footprint including: Datacenter network infrastructure WAN connectivity to the internet as well as all remote clinic sites LAN connectivity at the main facility as well as all remote site clinics Cloud connectivity to both private and public cloud containers via Equinix cloud onrampo Successfully mentored other team members on various aspects of network planning and design both individually and in group settingso Led several successful high-visibility endeavors including: New site turn-ups Core hardware/software upgrades Retirement of deeply embedded legacy infrastructure Relocation of significant portions of our datacenter IDF migrations at the main facility Deploying 10G fiber ring to the remaining provisioned sites and resolving long-standing connectivity issue present before my employment Remediation of user-impacting outages

• Serve as SME and primary support engineer for Cisco Unified Contact Center Express• Working to migrate all clinics on to UCCX platform and remediate legacy implementation• Assist other team members with network, voice, virtualization, F5 and wireless issues as needed

• Design, deploy and support datacenter network, voice and security infrastructure: o Cisco Unified Communications suite o Datacenter core and distribution layer network devices o Site firewalls and route/switch infrastructure o Cisco UCS B/C-series platforms and fabric interconnects• Deploy and support systems/virtual infrastructure as needed o ESX hosts, Guest VMs, virtual appliances• Serve as an escalation resource for complex technical problems • Collaborate with the rest of the infrastructure team to complete and deliver budgetary and infrastructure roadmap directives • Collaborate with the rest of the infrastructure team to insure successful completion of company-impacting projects such as: o New site infrastructure o Major main-site migrations and upgrades o Recovery from and root-cause analysis of any user-impacting events

• Serve as Principal Network Architect for the Infrastructure/Cloud Delivery team• Oversee datacenter infrastructure expansions and deployments• Responsible for scoping, planning and deploying new network hardware in the datacenters• Conduct cost and scope analysis to efficiently design and quote pre-sales opportunities• Serve as an escalation resource for complex customer problems• Mentor and advise colleagues on network-related issues

• Managed Voice and network aspects of ~50 site, 4000+ user UC infrastructure• Served as Subject-Matter Expert for Cisco CUCM and Unity Connection clusters• Assisted UCCX SME with scripting and CC troubleshooting as needed• Conducted long-term cost and ROI analyses on potential UC architectural changes• Designed and validated scalable options for various sizes of additional remote sites• Scoped, planned and successfully completed major-version upgrade of UC infrastructure• Mentored other engineers on specifics surrounding new site deployments

I am the Technical team lead for the North Carolina team at VC3. In that capacity, the short list of my duties is as follows:• Serve as an escalation resource for complex technical problems• Conduct cost and scope analysis to efficiently design and quote pre-sales opportunities• Promptly and effectively communicate with key customer and internal interested parties on outages, technology strategy and project design, milestones and deliverables• Work with project management and procurement teams to plan, schedule, oversee and/or complete configuration and deployment of new hardware and software.• Interface with vendors and service providers on outages, provisioning and change coordination• Analyze ticket content looking for trends or indications of deeper issues then coordinating investigation and resolution as needed• Mentor junior engineers on troubleshooting methods and configuration best practices• Consult with customers and peers on technologies with which they are not familiar

• Served as a First Responder to user issues for the various business units that spanned RIPG • Maintained proper and continuous access to resources for end users• Partnered with Desktop Support to have hardware and software deployed to users• Partnered with designated LAN Administrators to troubleshoot access and network issues• Involved DB administrators as needed to reduce network traffic for high volume queries• Placed, tracked and distributed large equipment orders for the RIPG business units• Conducted quarterly access and mainframe security group audits• Facilitated imaging and recordkeeping software rollouts (Docuware, Recfind, WebTrax)• Discovered and implemented several short-cut procedures to increase department-wide efficiency

• Installed, maintained and troubleshot production and custom automotive audio, video and security systems• Built and maintained functional display boards and stand-alone pieces• Successfully trained new-hires and improved current processes• Coached all installers at my location in preparation for a certification exam with 100% pass-rate