Administrated hotel information networks. Provided user access support via Forefront Identity Manager. Managed rapidly fluctuating user system access due to high turnover, maintaining PCI security compliance. Performed diagnostic and administrating responsibilities remotely, providing 24/7 site support. Performed quarterly security audits to maintain proper accessibility and data integrity. Performed hardware imaging and deployment. Imaged, configured, and managed 4 on site servers with HP live vault recovery (Windows Sever 2008/2012.) Managed and Repaired NEC Univerge 8600 PBX system with over 2000 individual lines. Performed general site technology expert consultation needs. Managed and performed various network, hardware, and system upgrade projects.

VOIP Phone Technician

Participated in the Joint Force Cyber Defense Incident Response Team (CDIRT), I trained on malware creation, research, detection, and recovery for public and private sector cyber security incidents. This task force was created in response to the growing global Cyber Security threat.

I performed duties associated with operational Level 1 and VIP “white glove” IT support on computers, servers, network equipment, military radios, military satellites, and other communication equipment. During my 9 years of service, I maintained a Secret level security clearance and all Department of Defense Information Assurance requirements.

Install, operate, configure, and maintain multi-functional/multi-user information processing systems, peripheral equipment, communication devices, and auxiliary devices. Troubleshot automation equipment and systems to the degree required to isolate malfunctions specific hardware or software and restores equipment to its full operational capacity. Drafts associated technical documentation for program reference and maintenance purposes. Performed systems administrator duties and unit level maintenance functions. Compiled production report data and quality control information. Conduct data system studies and prepared proposal documentation and specifications. Assisted less experienced users with the operation of information processing equipment. VIP “white glove” IT support for senior Military leadership.