•Providing daily administrative support to sales personnel in their respective regions•Conduct day-to-day administrative processes such as employee set-up, territory/acct assignment & maintenance, order processing and order validation•Creating complex BMC software solutions •Working in a face pace/deadline based environment to meet sales objectives•Design, development and execution of reports with analysis and summary of conclusions where contractually obliged •Gather data and commentary to prepare Customer Business Reviews aligned with Sales Business Plans.•Support account managers by tracking performance of volume, growth and operational targets.•Assist Sales with analysis tools, business case development and data management to process special pricing•Visit customers to gather input and share ideas to build relationships, improve processes and add value.•Ensuring legal/fiscal compliance that is relevant for all customers (e.g. due to regulated environment)•Act as Sales Support Super User / SME - escalate issues as needed, assist peers•Work with Sales Op/Contracts team to complete standard and non-standard contracts

Directly responsible for providing technical and sales support to the marketing/sales team in the strategic planning for new business. Collaborated and supported Fortune 100-1000 clients including: Raytheon, Lockheed Martin, Harris, Inc., Abba Labs, Department of Defense (DOD) and other classified federal customers working on building infrastructure generating $30 Million in 2014. Additional clients include Amdoks, AT&T and Sprint. Served as a focal point for sales professionals to provide client specifications on products/infrastructure design methodology. Analyzed, evaluated and designed IT solutions to meet client expectations within budgetary guidelines Managed the design process with multiple teams including 3rd party products to ensure all parts were compatible and design work was completed accurately. Collaborated with counterparts in India, Australia , and Germany effectively to complete projects for clients.Customer RelationshipManaged the customer relationship via phone or internet support client services. Investigated technical problems and responsible for escalation management procedures.Set up multiple meetings with upper management to review client problems; provided technical picture of issues including reviewing diagrams, systems and troubleshooting productsProcurementManaged outsourced utilities – HPES; purchased products for HP and marketed to other firms including data servers – hosting, design solutions productsAccomplishments: Consistently met quota and turnaround times including the following: 2013 – achieved 170 of quota and a 93 % turnaround time; 2012 - met 150 quota and 94 % turnaround and 2011 received VP Recognition awards twice due to outstanding customer relations support.Selected to serve as the Triage manager for 6 months to support growth of work. Distributed and management work load along with performing current position.