Corey Curties Email & Phone Number

Los Angeles, CA, US

Redwood City, CA, US

Grand Ledge, Michigan, US

• Executed the full sales cycle, including prospecting, qualifying, negotiating, overcoming objections, and building and maintaining client relationships
• Achieved a revenue increase of 22% by successfully upselling over 100 coaching packages to clients, resulting in high customer renewals in 10 months
• Organized and led captivating online leadership development webinars, with over 150 participants and an average satisfaction rating of 98%
• Offered personalized consultations tailored to meet client needs through inquiry-based interactions on social media platforms

Singapore, SG

• As the celebrated General Manager of the Year, I fueled team productivity, fostered continuous improvement, and boosted customer interactions through impactful performance reviews
• Developed and implemented a new customer experience and sales process in a fast-paced environment, driving sales resulting in a 13.56% revenue increase in a 12-month period (2022)
• Achieved a 34% increase in CSAT scores and elevated NPS by actively incorporating the voice of the customer into store operations management, fostering enhanced customer engagement

Singapore, SG

• Implemented process design principles to develop and deliver training sessions, provide support, and mentor users, with a strong focus on compliance to ensure successful system adoption
• Conveyed project status, risks, and opportunities to internal and external stakeholders via email, chat, and web, and compiled status reports for their review
• Implemented best practices for partner alignment, communication, attention to detail, and performance, boosting productivity and team satisfaction in 3 months

Singapore, SG

• Presented Quarterly Business Reviews to Senior Leadership, offering strategic planning based on KPIs and conducting root cause analysis to support business objectives within budget constraints
• Developed and implemented strategies to achieve the top district in the company for Bright Future coffee sales, leading to an 8% growth in sales in 6 months
• Collaborated with General Managers, utilizing problem-solving skills to enhance customer satisfaction by 18% in 12 months, and provided valuable improvement recommendations
• Applied analytical skills to identify trends and implement improvements that enhanced the customer experience

Singapore, SG

• Monitored and analyzed business daily, managed a profitable operation by controlling expenses, and maintained exceptional cost percentages and inventory levels according to company standards that grew store EBITDA from.
• Drove and generated a sales environment in stores through customer engagement.
• Maintained a clean well-merchandised store by following visual presentation, plans, and standards.
• Identified staffing needs by recruiting, interviewing, and hiring qualified candidates.

Denver, Colorado, US

• Ranked #2 in the country (out of 3800 stores) for bundle sales in 2009. Leader in the setting and achieving of strategic and organizational goals. Grew medium volume stores to large volume stores
• Ranked #13 (out of 3800 stores) in the country for total sales in the first two quarters of 2010
• Reduced staff turnover from 70% to 26% by improving staff orientation, training, professional development, and management coaching
• Oversight of all aspects of staff performance; performance evaluation, progressive discipline, promotions of qualified staff, and mediation of staff disputes

Exercising Leadership: Foundational Principles

Bachelor'S Of Science, Chemical Engineering

Certificate Of Completion, Human Resource Management