Corey Dillon Email & Phone Number

Tempe, Arizona, United States

- Spearheaded a successful new program by leading and managing a remote team of 24 part-time agents to provide exceptional inbound customer service focused on payment assistance.- Collaborated with the training team to develop and deliver valuable information that improved the onboarding process for new agents and resulted in more effective training materials.- Consistently exceeded client expectations by achieving contracted goals for the first six months after the initial training wave graduated.Ensured quality standards and HIPAA compliance by conducting bi-weekly calibrations with the client's QA team, which maintained fair and accurate evaluations for our line of business.- Optimized productivity and client satisfaction by managing the weekly schedule and assigning payment priority extensions to agents based on predicted volume and staffing.

Tempe, Arizona, United States

- Supervised and mentored 20-35 part-time college student call center agents, implementing strict accountability practices to prepare them for their post-graduate careers and significantly improve productivity and call flow.- Developed and executed action plans with additional resources to assist struggling agents, improving their performance and overall job satisfaction.- Provided real-time floor support, troubleshooting issues, and handling calls to enhance agent productivity and call quality.- Conducted regular one-on-one meetings, reviewing metrics, addressing concerns and questions, identifying areas of opportunity, and generating actionable plans for improvement, resulting in increased team efficiency and productivity.- Collaborated with other Team Leads to exceed client expectations on various projects.

Tempe, Arizona

- Managed outbound calls to cardmembers with exceptional customer service, demonstrating deep knowledge, confidence, and empathy while consistently meeting team metrics, company guidelines/policies, and finding customized solutions for each card member.- Led newly hired agents in training, providing an excellent example of what it takes to work on the production floor.- Provided daily support to fellow agents, answering questions and concerns and helping to maintain a positive and productive work environment.

Phoenix, Arizona Area

- Transported passengers to their desired destinations safely and on time, averaging a 4.8-star rating.- Maintained a clean and comfortable car interior, ensuring a positive rider experience.- Communicated effectively with passengers, addressing concerns or questions, and providing exceptional customer service.- Navigated the city using GPS technology to find the most efficient routes, minimizing ride duration and improving overall rider satisfaction.

7Th Ave / Mcdowell

• Checked inventory once a week to identify any changes in what ingredients are selling.• Submitted orders for food and supplies twice a week.• Submitted proper documents to the corporate office in a timely manner.

12Th St / Glendale

• Ensured all cash drawers and safe were balanced out.• Prepared toppings and filled yogurt machines, making sure customer’s experiences remain positive and enjoyable.• Organized catering events, from preparation to the distribution of yogurt for attendees.• Reached out to non-profit organizations and schools to set up fundraisers.

Phoenix, Arizona, United States

• Prioritized customer needs and ensuring those customers found what they were looking for swiftly and accurately.• Assisted in quarterly manual inventory counts for the store.• Restocked products after they were delivered to the store

Phoenix, Arizona, United States

• Retained customer expectations at the cash register and processed purchases, returns, and exchanges in a professional manner and addressed any issues that arose.

Glendale, Az

I provide security for events regarding the University of Phoenix Stadium.

Phoenix, Arizona, United States

• Supported staff of 70 employees on day-to-day technology issues.• Managed and maintained roughly 50 desktop computers, running regular updates and troubleshooting daily issues.• Created technical documents for technical training and disaster recoveries.• Rewired and labeled all ethernet cables in the office to ensure better connection and identification of devices on the network.

Bachelor'S Degree, Business Sustainability

Associate’S Degree, Sustainability Studies, 3.19

Attained: Associates in Science Associates in Arts Associates in Bussiness