Corey Dillon Email & Phone Number

Tempe, Arizona, United States

- Spearheaded a successful new program by leading and managing a remote team of 24 part-time agents to provide exceptional inbound customer service focused on payment assistance.- Collaborated with the training team to develop and deliver valuable information that improved the onboarding process for new agents and resulted in more effective training.

Tempe, Arizona, United States

- Supervised and mentored 20-35 part-time college student call center agents, implementing strict accountability practices to prepare them for their post-graduate careers and significantly improve productivity and call flow.- Developed and executed action plans with additional resources to assist struggling agents, improving their performance and overall.

Tempe, Arizona

- Managed outbound calls to cardmembers with exceptional customer service, demonstrating deep knowledge, confidence, and empathy while consistently meeting team metrics, company guidelines/policies, and finding customized solutions for each card member.- Led newly hired agents in training, providing an excellent example of what it takes to work on the.

Phoenix, Arizona Area

- Transported passengers to their desired destinations safely and on time, averaging a 4.8-star rating.- Maintained a clean and comfortable car interior, ensuring a positive rider experience.- Communicated effectively with passengers, addressing concerns or questions, and providing exceptional customer service.- Navigated the city using GPS technology to.

7th Ave / Mcdowell

• Checked inventory once a week to identify any changes in what ingredients are selling.
• Submitted orders for food and supplies twice a week.
• Submitted proper documents to the corporate office in a timely manner.

12th St / Glendale

• Ensured all cash drawers and safe were balanced out.
• Prepared toppings and filled yogurt machines, making sure customer’s experiences remain positive and enjoyable.
• Organized catering events, from preparation to the distribution of yogurt for attendees.
• Reached out to non-profit organizations and schools to set up fundraisers.

Phoenix, Arizona, United States

• Prioritized customer needs and ensuring those customers found what they were looking for swiftly and accurately.
• Assisted in quarterly manual inventory counts for the store.
• Restocked products after they were delivered to the store

Phoenix, Arizona, United States

• Retained customer expectations at the cash register and processed purchases, returns, and exchanges in a professional manner and addressed any issues that arose.

Glendale, AZ

I provide security for events regarding the University of Phoenix Stadium.

Phoenix, Arizona, United States

• Supported staff of 70 employees on day-to-day technology issues.
• Managed and maintained roughly 50 desktop computers, running regular updates and troubleshooting daily issues.
• Created technical documents for technical training and disaster recoveries.
• Rewired and labeled all ethernet cables in the office to ensure better connection and identification of devices on the network.

Bachelor'S Degree, Business Sustainability

Associate’S Degree, Sustainability Studies, 3.19

Attained: Associates in Science Associates in Arts Associates in Bussiness