Corey Dugan Email & Phone Number

Chicago, Illinois

Chicago, Il

• New Business Strategy: Partner with new business internal teams and supports new client implementations via creating and delivering launch strategies to drive acquisition. Create and deliver branded launch strategy. Analyze results and builds a repository of launch strategies by vertical in order to provide recommendations to future prospects and client implementations.• Vendor Management: Manage all vendor relationships for the Field team, including event, contest, and training delivery. Partner with Vendor Management Office, Legal, and account teams requiring vendor support. Implement and manage vendor bidding processes and onboards new vendors as needed to keep cost and quality of work competitive.• Field Operations Budget: Own Field Operations budget. Create and manage budget forecasting for contests, events, and training tools. Ensure all invoices are being coded correctly and vendors are paid in a timely manner.• Onboarding: Created and implemented onboarding program for Field Sales team responsible for driving sales and acquisition for top retail and travel/entertainment clients resulting in double digit increase when compared to non Field Sales supported clients. Responsible for implementation of high impact delivery training based on adult learning styles for all new hires and current field reps

• Managed integration plans for acquired companies. Completed nine integrations with simultaneous timelines, go-live dates and project plans. Owned integration of order processing, sales process, company and asset data, commissions, headcount and training• All responsibilities included under Support Renewals Training Specialist

• Responsible for onboarding all new hires in the department worldwide and external training of acquired companies and partners. Created a training program to onboard new hires in one week. Developed datasheets, training presentations and e-learning courses on common processes and best practices. Supported worldwide team for training needs• Project Harp: interviewed international candidates for net new EMEA team (renewal representatives, team leads and supervisors) located in Cork, Ireland, managed the team’s portion of the Training Investment Grant Program with the Irish government, provided quarterly on site support for team• Owner of Sharepoint site: upload current training documents, update department blog, maintain wiki site for server virtualization group, data protection group, acquired companies