Currently I work in various NCAA Division I, II, & III leagues in the southeast United States.

ETO Field Services, Director, WellStar Health Systems March 2022-CurrentAtlanta, Georgia• Site based position that reports to System Executive Director of IT Service Delivery• Accountable for 9 direct Field Service Reports at Atlanta Medical Center• Manage salary administration, performance evaluation, and employee development for direct reports• Ensured courteous and timely support for all hardware and software issues from service desk and field service teams• Communicated and developed monthly status and metric reports to local hospital administration and IT leadership• Effectively communicated project expectations, project goals, and scope to the team via weekly meetings

Customer IT Relations, Director, WellStar Health Systems November 2017-March 2022Atlanta, Georgia• Site based position that reported to System Executive Director Customer IT Relations• Single point of contact at Atlanta Medical Center for the satisfactory delivery of all IT services for assigned WellStar facilities• Provided hospital leadership with technology guidance needed for the development of short-term strategies, capital planning, and support of services. • Partnered with IT leadership on IT staffing needs, performance issues, and prioritization of local IT resources• Articulated WellStar IT value proposition to clients, build value-based client relationships, and manage multiple stakeholder groups• Created relationships with hospital providers to address IT related patient care concerns and communicates with provider community about key IT initiatives that may impact their workflows

Service Delivery Supervisor, WellStar Health Systems June 2016-November 2017Atlanta, Georgia• Coordinated all IT Technical day to day operations at Atlanta Medical Center Downtown and South campuses• Accountable for 6 direct reports at Atlanta Medical Center South and 5 direct reports at Atlanta Medical Center-Main which includes: (1) System Administrator, (1) Network Engineer, (2) Telecom Analyst, and (7) Desktop Engineers• Managed salary administration, performance evaluation, and employee development for direct reports.• Worked closely with all IT Technical Project Managers as mandated by WellStar, Tenet, Dell, or local hospital administration to implement new technologies• Managed project quality by ensuring project control and department standards are followed including asset management• Responsible for all new IT Technical Support new hires

IT Operations Manager at Atlanta Medical Center-South Campus

Contractor assigned to WellStar Health Systems (2/11 through 6/12) to manage multiple enterprise IT infrastructure & technical projects.

.• Maintained and lead all enterprise technical IT project portfolio including corporate infrastructure initiatives, installations, moves, adds, and changes (IMACS), desktop deployments, corporate bedside deployment, and Workstation on Wheels initiatives.• Managed and worked closely with Network team on corporate active directory (AD) deployment, strategic wireless projects, and improving network delivery system wide.• Managed and worked closely with IT-Security on VPN initiatives and asset management solutions.• Worked closely with our Primary Care Division as the IT liaison on their strategic NextGen deployment with their physician’s practices.• Responsible for defining project scope and objectives, develop work plans, schedules, resource plans, and status reports as outlined by the CIO.• Effectively communicated project expectations, project goals, and scope to the team.• Managed project quality by ensuring project control and department standards are followed including asset management.• Insured project deliverables are on time and on budget while meeting customer satisfaction.• Work closely with CIO to develop future Information Technology state planning and strategy.• Mentored and trained Support Services staff as required to advance the department’s service level agreements.• Managed IT procurement staff and associated purchasing and receipt process in accordance with corporate policy.• Performed monthly audit of variable IT expenses across IT department as assigned by CIO.

• Managed salary administration, budget, performance evaluation, employee development plan for 6 direct reports.• Coordinates all new hire recruitment.• Managed IT Field Services engineers directly responsible for workstation, printer, wireless, and PDA support system wide. Turnover rate was < 1% during time period.• Coordinated all organizational Installations, Moves, Adds, and Changes (IMACS).• Coordinated all new hardware implementation system wide and worked closely with application teams on any software deployments.• Oversight of all workstation and printer procurement through capital procedure with an annual budget > $300K. • Produced monthly metrics, statistical, and forecasting data as it relates to staffing.• Worked with compliance department as it relates to asset management and maintaining asset database.• Implemented support procedures and techniques to improve efficiency and consistency within team.• Managed hardware/software vendor relationships with Dell, Stinger Medical, Verizon, Georgia Cabling, and Intel as it relates to problem resolution.

• Managed salary administration, budget, performance evaluation, employee development plan for 13 direct reports.• Ensured courteous and timely support for all hardware and software issues from help desk and field service teams.• Managed field service engineers directly responsible for hardware/software support.• Developed and maintained all support procedures related to client and field services.• Coordinated the implementation of Remedy ARS system.• Instrumental in procuring LANDesk Desktop Management solution.• Responsible for creating 24X5 help desk to better support clinical initiatives.• Responsible for replacing all IBM hardware with Dell hardware.

Provided technical and help desk support for end-users system wide. Maintained daily work log via Support Magic.Installed and configured IBM workstations and printers for network access to IBM mainframe, R/S 6000, AS/400, Novell 3.12/4.11 and Microsoft NT file servers.

Worked as Graduate Assistant Basketball coach during this period. Was responsible for day to day activities as it relates to a NCAA Division II program. Worked closely with big men, developed scouting reports, scheduled future games, and maintained film exchange program.