-Managed all aspects of client relationships between 56 schools, 85+ company locations, and 2600+ families and students, resulting in over $1.5M in annual cost savings.-Developed partner success plans that resulted in 100% partner retention from 2021-present.-Acted as the BDR team lead, onboarding all new partners and Company facilities and enabling them on our program platforms.-Exceeded customer retention goal (80% actual vs. 70% goal) by uncovering customer needs and delivering on customers' desired outcomes.-Enabled over 200 managers and end users to adopt various platforms, decreasing time to complete projects by 50%.-Co-designed and implemented new company-wide LMS platform.-Developed success plans for managers and mapped them to the Company's strategic plan.-Identified and advised on industry best practices that enabled partners and Company facilities to maximize value and participation in the program.-Analyzed student performance and retention data; increased student retention with company 40% over non-students.-Served as the voice of the customer to 8+ executive decision makers (Business Unit Heads of HR and above).-Met monthly with Company CEO and Head of Human Resources, sharing key analytics and program trajectory.-Identified desired learning outcomes of customers, and developed recommendations to remediate them with colleges, colleagues, and administration.-Collaborated closely and managed relationships with external stakeholders, including executive level decision makers (College Presidents and VPs).-Partnered closely with IT, Operations, Human Resources, and Marketing teams internally to build strategic account plans.

- Developed and implemented residence hall move-in, move-out, and break period operations.- Managed departmental operations and projects.- Supported Conference operations including staff selection and training.- Implemented customer service model across department.- Utilized data and assessment to identify, update, and influence policy and procedure development. - Trained, supervised, and evaluated three professional hall directors and one community center coordinator- Served as a second level on-call crisis responder.

- Advised and mentored 13 student executives and managed operations, development, and communications for all elected residential students on campus.- Supported student designed and led campus wide programming, including Fall welcome week event with 7500 participants and large-scale service programs.- Created and implemented student leadership assessment.- Implemented departmental recognition programming.- Managed a combined budget of nearly $125k and annually met 98% spend KPI. - Advised a four day student-led social change model leadership conference.

- Trained, supervised, and evaluated two professional hall directors.- Advised and mentored 10 elected student executives across two on-campus student organizations.- Coordinated a four day student leadership conference for 127 first-year students.- Developed and implemented the department’s community development model.- Created and engaged staff and residents in civic engagement programming.- Served as a second level on-call crisis responder.

- Supervised and developed eight student staff members in an apartment-style residence hall of approximately 350 residents.- Co-advised and supported the programming and development of a residential student organization.- Developed and implemented a Pet Friendly Residential Learning Community for approximately 20 residents.- Arranged and supported intentional educational programs to the community.- Acted as a campus judicial hearing officer for hall-level policy violations.- Coordinated front desk management, hall operations, and budget.- Managed summer housing for conference groups.