Corey A. Gordon Email and Phone Number
Hamden, CT, US
Corey A. Gordon's Location
Hamden, Connecticut, United States, United States
Corey A. Gordon's Contact Details
Corey A. Gordon work email
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Corey A. Gordon personal email
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Corey A. Gordon phone numbers
About Corey A. Gordon
Accomplished Customer Operations & Business Development Professional; proven track record as a turnaround specialist, drives change initiatives across the organization in order to optimize organizational potential and efficient use of personnel, materials and financial resources. Business acumen to quickly analyze and solve problems, identify and mitigate risk and successfully integrate business models, mergers/acquisitions and functional areas. Take charge organizational leader with excellent communication and coaching skills, can effectively influence, build relationships, engage people and collaborate with stakeholders. Success establishing KPI’s, policies and procedures, accountability, goals, cost reductions and budgets. Expertise lies in Customer Service processes, continuous improvements, strategic planning/execution and team building.
Corey A. Gordon Work Experience Details
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SupervisorGreater New Haven Transit DistrictHamden, Ct, Us -
Vice PresidentIronshore Developments Apr 2007 - PresentDerby, Connecticut , UsStrategically growing small, medium and large companies. I also have a unique niche for growing non-profit organizations. I write resumes, business plans, marketing plans and I help clients find the jobs they deserve with great pay.Managing 6 employees. -
Director, Us Customer Operations GroupAlexion Pharmaceuticals, Inc. May 2022 - Feb 2023Boston, Massachusetts, Us• Managed a team of 2 Managers and 13 Customer Operations Representative.• Delivered excellent Customer Service with a team that processes >50K orders annually, supports >5K patients and many ship to sites annually, >10K in-bound calls annually.• Managing the entire US, 7 large drug distributors, 2300 ship to locations and $4B in annual sales.• Supporting over 750 sales representatives and over 300 SME’s to deliver lifesaving medicines daily.• Working closely with 3 country leaders in Italy, Ireland and Japan to exceed global KPI’s (OTIF, ASA). -
Manager Of Customer Service & Vendor ComplianceCanidae Pet Food Nov 2019 - May 2021Stamford, Connecticut, Us• Primary point of contact for large customers like Amazon, Rio Grande, 5UPet, American Distribution, Chewy, Petco, PetSmart, Phillips and Animal Supply.• Currently managing a team of Customer Service Representatives and Vendor Compliance employees to drive down cost and effectively meet the needs of all customers.• Working closely with Demand Planning, Operations, Accounting, Sales, Senior Management, Transportation and other key departments to exceed monthly sales goals. -
Manager Of Customer Service, Supply Chain, Logistics & Operations.Comet Technologies Usa, Inc. Jun 2018 - Nov 2019Flamatt, Fribourg/Freiburg, Ch• Successfully managing a team of Customer Service, Operations, Logistics, Service-Repair and Supply Chain personnel.• Oversight and accountability of the team’s data integrity during order entry, repair and logistics. This includes documentation within SAP for holistic account history and any data cleansing when needed.• Ensuring the timely and accurate completion of team duties to directly support the Sales teams, senior management and the business.• Working closely with all departments to ensure customer satisfaction goals are met in accordance with business policies and procedures, including but not limited to revenue recognition, same-day issue resolution and assisting with outstanding receivables.• Ensuring the cross training of all employees by team leaders, engineers and other personnel.• Recruiting of new employees in close cooperation with team leaders and H/R personnel.• Ensuring the implementation of CIP and 5S workshops. -
Director Of Customer Service & Inside SalesEbp Supply Solutions Apr 2014 - Mar 2018Milford, Ct, Us• Successfully handled the daily performance and key metrics analysis and took appropriate actions to optimize service levels, sales conversion and other key performance indicators.• Served as the point of escalation for top 20 customers (UCONN, Yale University, Ingram Micro, United Stationers, etc.). • Developed tactical planning for Customer Service, drafted and executed all reviews relative to that plan so that it supports EBP’s overall strategic business plan.• Reviewed service level agreements of all customers to assure economically wise decisions were being made by Customer Service. Exercised cost saving initiatives that tied into EBP’s strategic business plan. • Successfully supported 45 sales reps totaling $200M in business, 5 Vice Presidents, EBP’s CEO, President & COO each day. I am the go to person for all escalated customer matters for EBP Supply Solutions. -
Customer Service ManagerEbp Supply Solutions Dec 2012 - Mar 2014Milford, Ct, Us• Managed a team of CSRs that handled 18K orders per months and 20K in/outbound phone calls.• Successfully took ownership of understanding and improving customer satisfaction levels, targets, and gaps. Defined and executed to a set of operational and customer metrics and procedures consistent with EBP’s position as a leader in distribution community• Served as the primary point of contact for many customer needs, developed a team and culture focused on thrilling customers.• Supported senior management (i.e. Owner and President) with special projects. • Successfully directed operational and administrative functions of the Customer Service and Inside Sales Department at EBP Supply Solutions.
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Customer Service ManagerAcme United Corporation Mar 2011 - Nov 2012Shelton, Connecticut, Us• Worked with the SVP of Operations, VP of Marketing, Director of Operations, Chairman and Director of Industrial Sales to successfully grow Acme’s first aid business by $1.3M within the first year. • Successfully directed operational and administrative functions of the Customer Service Department for a rapidly growing $80 Million global consumer products organization.• Lead order entry eCommerce initiatives. Liaison between Marketing, Distribution and 3rd party software service provider. • Personally managed Acme United’s top National Accounts (Order Management; Pricing discrepancies; Invoicing; Promotional substitutions for Staples, Office Depot, Home Depot, OfficeMax, United Stationers and many more) -
Area Developer- Nymr (New York Metropolitan Region)Young Life Apr 2008 - Aug 2010Colorado Springs, Co, Us• Effectively launched multiple Young Life teen outreach programs reaching hundreds of teens per month within Bridgeport, CT, all within my first year.• Successfully tapped into unique groups of wealthy individuals & created donor pools that invested in Young Life. • Recruited, screened, trained and managed eleven volunteer leaders for multiple Young Life mentoring organizations within Fairfield County.• Lead the effort to identify new alliances that contributed to the success of Young Life’s 95-in-5 business plan and provided a venue for collaborative thinking regarding the complex inequities in cities like Bridgeport, Norwalk and Stamford.• Partnered with churches, schools, city officials, and people of affluence and influence to increase awareness of Young Life in CT, NY and NJ. -
Channel & Product Marketing ManagerBrady People Id May 2006 - Mar 2008Lowell, Massachusetts, Us• $12M in sales - Responsible for developing J.A.M Plastic’s channel marketing strategies. Worked closely with VP of Sales & the VP of Marketing to make sure our efforts drove the company and accomplished desired sales objectives.• Reviewed internal sales data, generated reports as needed, performed statistical analysis and identified trends useful in creating product development strategies and uncovering differences in product segments or channels.• Assumed a merchandising leadership role to develop and introduce channel appropriate products. Worked with the Category Marketing Manager, Graphic Services, Internet Services, Sales & Customer Service staffs to rationalize and incorporate ideas. -
New Business Development ManagerNewell Rubbermaid (Dymo Corporation) Mar 2004 - May 2006Atlanta, Ga, Us• Responsible for developing new markets for existing DYMO products through a keen understanding of the way DYMO’s products were being used, and the ability to use this knowledge to identify bolt-on market opportunities.• Co-developed sales and marketing plans with partners that resulted in increased DYMO sales at various reseller channels. • Worked with the SVP of Business Development, Brand Manager and security partners to deliver a visitor management product to the badging community with first year sales projections of over $3M.• Integrated DYMO’s existing label printer into the eBay Online Postage Application which lead to the creation of a new label product, increased sales and increased market share. -
Sr. Customer Service & Inside Sales ManagerNewell Rubbermaid (Dymo Corporation) Jan 1992 - Feb 2004Atlanta, Ga, Us• Directed an inside sales and customer service team of thirteen employees that responded to inquiries regarding product features and capabilities with a focus on closing deals.• Functioned as the Acting Director of Customer Relations for a protracted period with authority to institute organizational and operational changes.• Cross-trained internal sales and customer service staff to maximize utilization of all employees, which led to the integration of both teams.• Built long term partnerships by integrating customer systems (e.g. Bed Bath & Beyond, Ingram Micro) with DYMO systems to increase productivity and exceed customer expectations - $6.5M in sales.• Part of a management team that increased annual sales from $l9mm to $56mm in earlier years.• Started as a CSR, promoted to Supervisor, Manager, Sr. Customer Relations Manager then Acting Director within 7 years.
Corey A. Gordon Skills
Sales
Customer Service
Strategic Planning
Team Building
Leadership
Forecasting
New Business Development
Account Management
Marketing Strategy
Microsoft Office
Management
Sales Management
Public Speaking
Team Leadership
Process Improvement
Project Management
Powerpoint
Marketing
Strategy
Cross Functional Team Leadership
Customer Relationship Management
Training
Leadership Development
Customer Experience Mapping
Microsoft Excel
Budgets
Inventory Management
Negotiation
Coaching
Event Planning
Customer Engagement
Corey A. Gordon Education Details
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The Tefft Business SchoolBusiness Administration & Accounting -
Sacred Heart UniversityBusiness Administration
Frequently Asked Questions about Corey A. Gordon
What company does Corey A. Gordon work for?
Corey A. Gordon works for Greater New Haven Transit District
What is Corey A. Gordon's role at the current company?
Corey A. Gordon's current role is Supervisor.
What is Corey A. Gordon's email address?
Corey A. Gordon's email address is cg****@****ete.com
What is Corey A. Gordon's direct phone number?
Corey A. Gordon's direct phone number is +120354*****
What schools did Corey A. Gordon attend?
Corey A. Gordon attended The Tefft Business School, Sacred Heart University.
What skills is Corey A. Gordon known for?
Corey A. Gordon has skills like Sales, Customer Service, Strategic Planning, Team Building, Leadership, Forecasting, New Business Development, Account Management, Marketing Strategy, Microsoft Office, Management, Sales Management.
Who are Corey A. Gordon's colleagues?
Corey A. Gordon's colleagues are Philisa Cassells, Carla Onofrio, Shantae Whiting, Christine Hey, Kelly Santos, Rhonda Rascoe, Courtney Batchelor.
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