• Contributes to fostering ongoing growth and professional development of staff by promoting a culture of innovation and continuous improvement of services, workflows, and best practices• Coordinates operations and workflows between the unit and other library units or departments• Oversees staff and workflows for ordering, receiving, describing, and processing of library content in all formats and languages• Participates in development and grant opportunities for relevant projects or initiatives when appropriate• Seeks out and engages in appropriate campus, regional, and national partnerships and conversations

• Leads and serves an independent nonprofit 501(c)(3) focused on providing affordable, useful, and fun professional development for library workers.• Sets the organization’s vision, mission, goals, and objectives.• Takes part in all aspects of organizational development, including finance, marketing, and programing.• Recruits team members and volunteers to assist with organizational development, development of programing themes, and execution of events.• Builds and maintains professional relationships with donors and partners. • Enhances organizational image by being active and visible in the library community and by working closely with other professional and private organizations.• Continues to grow organization from idea to a leader in providing innovative professional development which boasts thousands of library-worker-alumni from North America, Europe, Africa, and Australia, representing over 190 organizations.

• Provide leadership and oversight for an independent record label with a simple yet audacious mission - to explore, capture, and amplify those hidden gems hiding out in the soundwaves left of the dial.

• Developed, improved, and continuously evaluated the Library’s programs and services to align with the College’s strategic plan in order to further the College’s mission and vision• Planed and implemented the Library budget• Managed resources necessary for efficient library operations in consultation with the Provost• Built strong relationships with other academic departments• Collaborated with faculty to assess and improve Library services and collections to meet the needs of students and faculty• Assessed and evaluated Library programs and services in meeting the needs of the College and accreditation standards• Worked closely with Office of Development on external funding opportunities, acquisition of special and archival collections, and development of grants• Established and maintained a cooperative working relationship with other institutions, including institutions in the maritime industry• Provided leadership to librarians and library staff, including recruiting, training, mentoring, evaluating, scheduling and promoting professional development• Assisted and supported library staff in providing reference, library instruction, collection development, access services, and archival services• Served on College and University committees and represented the Library on statewide committees• Managed and maintained the Library’s facilities to ensure an optimal learning environment

• Provided leadership and oversight for a combined team responsible for interlibrary services and managing the acquisition and renewal of physical and electronic resources• Established departmental priorities and goals which supported the strategic plans and overall missions of the University and Libraries• Ensured that departmental workflows follow existing and emerging best practices through a combination of investigation, planning, coordination, and guidance • Increased capabilities of team members through professional development, mentoring, coaching, and evaluation• Collaborated with UT Procurement Services, other UT campus libraries, and library consortia to increase purchasing power• Maintained positive and effective working relationships with vendors• Effectively negotiated and monitored license agreements, including cost, access, and library terms for new purchases and subscriptions, as well as renewals• Served as Libraries’ liaison to UT System Office of Contracts Administration, Purchasing, Office of General Counsel, and UT Knoxville’s Office of Vice Chancellor for Budget and Finance

• Provided leadership and oversight for a combined team responsible for interlibrary services and managing the acquisition and renewal of physical and electronic resources• Established departmental priorities and goals which supported the strategic plans and overall missions of the University and Libraries• Ensured that departmental workflows followed existing and emerging best practices through a combination of investigation, planning, coordination, and guidance • Increased capabilities of team members through professional development, mentoring, coaching, and evaluation• Collaborated with UT Procurement Services, other UT campus libraries, and library consortia to increase purchasing power• Maintained positive and effective working relationships with vendors• Effectively negotiated and monitored license agreements, including cost, access, and library terms for new purchases and subscriptions, as well as renewals• Served as Libraries’ liaison to UT System Office of Contracts Administration, Purchasing, Office of General Counsel, and UT Knoxville’s Office of Vice Chancellor for Budget and Finance

• Provided leadership and oversight for the team responsible for licensing, renewing, purchasing, and managing electronic resources and serials subscriptions• Established departmental priorities and goals which supported the strategic plans and overall missions of the University and Libraries• Oversaw the evolution of departmental workflows to create a productive and efficient work environment• Served as the Libraries’ primary contact for cost saving initiatives with UT Procurement Services, other UT campus libraries, and library consortia • Effectively negotiated and monitored license agreements, including cost, access, and library terms for new purchases and subscriptions, as well as renewals• Served as Libraries’ liaison to UT System Office of Contracts Administration, Purchasing, Office of General Counsel, and UT Knoxville’s Office of Vice Chancellor for Budget and Finance• Maintained positive and effective working relationships with vendors • Coordinated acquisition of resources and communicated effectively with those who manage related and subsequent steps of the acquisition and access processes• Supervised, trained, mentored, coached, and evaluated team members

• Worked with vendors to negotiate licenses that offer favorable terms for the library and support the library’s mission• Led and coordinated team responsible for licensing management process• Built and sustained collaborative relationships with library users to ensure library resources support learning objectives across curriculums• Streamlined workflows to enhance productivity

Spearheaded the effort to transform an undervalued and underused library into a vibrant, user-centric Academic Resources Commons • Led and coordinated team responsible for circulation, reference, interlibrary loan, computer assistance, programing and outreach • Built and sustained collaborative relationships with faculty to ensure library resources support learning objectives across curriculums • Instituted a collection development process that systematically replaced outdated and non-relevant materials with current resources • Replaced a mishmash of conflicting and confusing policies and regulations with efficient, easy-to-understand procedures • Streamlined the user experience by combining service points and creating a more “brows-able” collection • Redefined how students use and view the library by working closely with both student groups and individual users to ensure it is “their library” • Formed strategic partnerships to expand the library’s footprint on main campus, satellite centers and in the community • Expanded the number of opportunities to offer research assistance by providing formal and informal instruction, including presentations, demonstrations and creation of research guides • Educated students on the value of and skills needed for research by teaching multiple sections of a one-credit hour information literacy course in both face-to-face and online formats • Guided the library’s development by being a key player in the strategic planning and budgetary processes • Worked with electronic resource vendors to negotiate contracts to best suit the library’s users and budget

• Led and coordinated team responsible for circulation, reference and interlibrary loan• Partnered with faculty to ensure library resources supported learning objectives across curriculums• Expanded reference services to include electronic, embedded, group and individual research assistance• Streamlined the user experience by combining service points and instituting roving reference services• Expanded the library’s footprint on main campus, satellite centers and in the community by working with other department coordinators• Offered research assistance by providing formal and informal instruction, including presentations, demonstrations and creation of research guides• Taught multiple sections of a one-credit hour information literacy course in both face-to-face and online formats• Guided the library’s development by making recomendations concerning the library's strategic plan and budget• Worked with electronic resource vendors to negotiate contracts to best suit the library’s users and budget

• Answered reference questions by utilizing available electronic and print resources via face-to-face and electronic means including telephone, text messaging, chat software, emails, and faxes• Conducted reference interviews to determine how to best meet user needs• Took appropriate action to reserve library materials, renew items, or to respond to general information requests regarding library locations, hours, policies or procedures, and updated customer account information• Responded to customer inquiries and concerns regarding library cards, fines, missing materials or parts, service experiences, library events or classes• Processed computer class reservations and meeting room requests• Provided support for database inquiries, website guidance, and reported any technical issues to the appropriate departments• Provided instruction to users concerning basic database usage, operation of public access computers, programs, and access to Internet sites and email • Participated in meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, requirements and policies

• Reviewed existing products for cartographic and editorial errors• Researched cartographic changes through various electronic and traditional sources• Maintained a research library including assessment, weeding, selection, and purchasing of materials• Researched and assisted in the creation of educational cartographic products• Created GIS products for internal use as reference for non-GIS digital cartographers• Analyzed aerial photographs with regard to pertinent cartographic information• Assisted in the creation of company research guidelines• Collaborated with other offices and subcontractors in remote locations in creating products and procedures• Trained new employees in research techniques and protocols

• Reviewed existing products for cartographic and editorial errors• Researched cartographic changes through various electronic and traditional sources• Researched and assisted in the creation of educational cartographic products• Analyzed aerial photographs with regard to pertinent cartographic information• Trained new employees in research techniques and protocols