Corey Hayden Email & Phone Number

New York, New York, Us

 Building innovative risk management products, working with engineers to create global technical solutions to ensure quick and efficient identification and mitigation of high impact operational risks Redesigned global risk product operational strategy, creating business performance metrics and running experiments to evaluate effectiveness of risk product tools, leading to a 24% reduction in technology related failures Created product vision and roadmap with a multi-year strategy, working with cross-functional partners to execute technical projects while focusing on product requirement tradeoffs

Menlo Park, Ca, Us

 Managed global payment risk strategy for the advertising product, prioritizing initiatives and building features to safeguard customers while protecting a $100+ billion revenue stream against fraud attacks. Created multi-year roadmaps, facilitated meetings with global and senior stakeholders, and led cross-functional teams, launching technical products that saved over $27 million in potential revenue loss. Developed a fraud mitigation framework, streamlining escalation, control implementation, and incident resolution, resulting in a 25% decrease in response time for identifying emerging payment risks. Collaborated with product, engineering, and operations teams to integrate consumer facing machine learning models, increasing fraud detection accuracy by 30% and minimizing false positives.

Los Angeles, California, Us

 Directed operations for 15,000 scooters across 5 North American markets, supporting product launches, optimizing operational processes, and influencing senior leadership on business-critical decisions. Designed a dynamic pricing solution that motivated users to end rides strategically, resulting in a 28% reduction in operational costs while delivering $200,000 in net new revenue annually. Worked closely with product teams to identify market trends, leverage customer feedback, and define a clear vision for new products and features leading to a 9% increase in customer satisfaction.

New York, New York, Us

 Team lead designing global client reporting products for over $1 trillion in assets, leveraging user metrics to build world class consumer facing data packages Led a collaborative, cross functional effort to leverage customer insights to build a new data management and reporting product, improving customer satisfaction by 35% Oversaw the implementation of tax reporting products, negotiating requirements, performing cost-benefit analysis, and communicating with senior leaders, reducing the cost of production by $150,000.

New York, New York, Us

 Created customized client report that highlighted changes in investment data, working directly withclients, sales teams, and engineers, leading to a 15% reduction in client complaints during peak season. Selected to join firm-wide Business Intelligence program, focused on driving efficiencies and creating innovative ways to store and process firm data using Alteryx, Tableau, and SQL.

New York, New York, Us

 Managed initiatives specializing in maintaining portfolio accounting information such as realizedgains/losses, cost basis, tax lot depletion methods, and corporate action reconciliation, resulting in a12% reduction in processing errors and improved data integrity. Lead training for over 50 interns, creating a new hire integration program to provide trainees thenecessary tools to be successful and have positive impact.

New York, New York, Us

 Facilitated cross-functional collaboration within the division to digitize more than 300 firm procedures using Confluence, enhancing accessibility and efficiency. Developed a comprehensive risk tracking tool in SharePoint, focused on identifying and improving high-risk manual reconciliations resulting in a 10% reduction of time taken to mitigate data issues.

Beijing, Cn

 Orchestrated client meetings through comprehensive financial analysis, creating client reports, and managing client data, ensuring seamless communication and relationship management. Analyzed market trends, financial statements, and investor behaviors to derive insights for over 100 clients, facilitating informed decision-making processes and enhancing business strategies.

Philadelphia, Pennsylvania, Us

 Strategically promoted and sold tax free meal plans directly to ASU students across campus, resulting in a notable increase in meal plan participation and contributing to a 5% boost in campus dining revenue. Executed over 20 comprehensive marketing campaigns targeting ASU student body, resulting inheightened awareness and adoption of meal plans and “maroon and gold dollars”.

 Aided director in evaluating marketing strategy in order to increase Summit’s visibility and promotion while developing new ideas geared towards prospective parents looking to enroll their children in a top rated private school at young age.  Updated over 50 school finder websites to increase recognition and responsiveness of parents searching the web for schools in the Phoenix area.

Tokyo, Jp

 Developed marketing initiatives to showcase PS Vita to the student body; presented product to different student organizations. Advertised PS Vita by hosting two promotional events on the university campus engaging over 400 students in hand-to-hand interaction with the product in addition to holding a weekly, interactive tabling event in high traffic areas throughout campus. Posted weekly blogs, updates, and news regarding PS Vita related events and features through social media sites such as Facebook, Twitter, Google+, and the PS Vita web page.