Corey Hendrix Email & Phone Number

Concord, North Carolina, United States

Concord, North Carolina

● Technical Architectural Services – Level 3 supporto Manage and train technical specialists▪ Pass down technical knowledge and documentation to improve their working knowledge of our environment and to assist other teammates with day to day operations▪ Work to improve efficiency and time management through work order prioritization and delegation of taskso Active Directory Users and Computers▪ Create/maintain all county users and computers▪ Security/Distribution groupso Public Library Admin▪ Envisionware - PC Reservation▪ Sirsi Dynix WorkFlows / MobileCirc / BlueCloud Analyticso Public Safety▪ VPN – Netmotion configuration/maintenance▪ 2FA – Officer token authentication▪ Viper 911o Barracuda Backup Admin – Cabarrus County/Kannapolis City Schoolso Print Server Admin▪ UniFLOW & Papercut - Canon/Sharp/HPo Microsoft 365▪ Exchange/Sharepoint/OneDriveo VMware vSphere 5.5-6.7▪ Create/maintain server and workstation clientso SCCM 2016▪ Work alongside DBA to create and maintain SCCM & WSUSo Idaptive Platform Management▪ User MFA/SSO▪ Web/Mobile App deployment & Configuration▪ MDM Tablets/Laptops/Phoneso DHS – Software Admin▪ Compass Pilot/Co-Pilot/Daysheetso Laserfiche▪ Repository licensing/User managemento BlackBoard Connect Admin▪ Manage mass call/email notifications countywideo Munis▪ Employee inquiry/mastero Backup Admin - NeoGov/Bit9

Concord, Nc

Technical SpecialistTechnical Architectural Services – Level 2 supportActive DirectoryManage users, groups, computersWDS – Hardware deploymentCreate Windows 7 & 10 images based on department needsSpec hardware for needed departmentsDeploy various Dell Laptops/Desktops/TabletsSCCM inventory & reportingSecurity backup - Carbon Black (Bit9) Manage application & device control for workstations/servers

Concord, Nc

• Provide remote and onsite technical support for all county and public userso VMware Vsphere - View Admin managemento Laptop/Desktop/Tablet• Windows 7 – 8.1• Microsoft Office 2013o Cabarrus County and North Carolina line of business applicationso Multifunction printer networkingo Emergency Management & Law enforcement • Philips Heart-Stop Monitor • Sierra Wireless modem – Verizon Airlink• Panasonic Arbitrator in-car camera & recorder• Jail video visitation monitor• Efficiently troubleshoot and escalate calls/tickets/emails • Create and manage work orders via BMC Remedyforce IT service management ticketing system • Implement my technical and personal skills to develop training material and informational documents/emails for IT staff and county employees

Davidson, Nc

Design Desk/Quotes • Collaborate with sales and engineering team • Consult with clients to improve network efficiency • Implement solutions to customers to upgrade infrastructure • Generate quote proposals via Quotewerks and Quotevalet Network Technician I• Troubleshoot clients’ hardware/software issues• Build and configure servers/workstations• Implement NuSentinel on workstations and serverso Remote desktop management, computer auditing, network discovery/monitoring, software deployment, update management, security and reports• Manage every work hour with ConnectWise ticketing and business management platform• Experience with on-call related issues o Responding promptly to clients over nights and weekends o Troubleshooting various technical issues, maintenance, etc.

Performed electrical troubleshooting and maintenance; repaired generators, AC DC motors, switchboards, circuit breakers, light systems, indicating systems, etc.Provided preventative maintenance services (PMS) to all electrical systems aboard 378 ft. shipSupervised as lead EM3 after 6 monthsReceived superior marks *Received Letter of Appreciation for rescuing five mariners off the coast of Delaware on October 9, 2008*

Participated in preparation efforts for church to build 8 houses for impoverished familiesPerformed construction duties such as framing, woodwork, insulation, electrical wiring, drywall, painting and roofingMotivated personnel to finish tasks completely and correctly

Obtained customers; assessed individual lawn care needs; managed maintenance of 15 residential and commercial lawnsProvided residents with professional landscaping servicesPerformed mowing, edging, trimming, and designGraded terrain operations with plugging, seeding, and fertilizing lawnsMaintained grounds and landscaping equipment of private residents and businessesCoordinated payment plans with customers

Bachelor Of Science (Bs), Computer And Information Sciences Network Security, 3.9

Activities and Societies: Golden Key Club

General Studies