Corey Graham Email & Phone Number

Smyrna, Tennessee, Us

● Remote IT Support: Provided comprehensive remote IT support across a multi-state organization, resolving Microsoft 365, Dayforce, and network connectivity issues to maintain productivity.● Microsoft 365 Administration: Configured and managed Microsoft 365 applications, focusing on user-friendly setups, multi-factor authentication (MFA), and compliance with security protocols.● PowerShell Automation: Developed PowerShell scripts to automate routine tasks like software removal, remote installations, and system checks, significantly reducing manual effort and improving efficiency.● Network and System Configuration: Set up and maintained VPNs, SonicWall firewalls, and LAN/WAN networks to ensure secure, stable connectivity across multiple locations.User Access and Security: Oversaw user account and permission management, implementing MFA and data protection measures for a secure remote environment.● Vendor Coordination: Coordinated with vendors for equipment servicing and software issues, ensuring quick resolution and minimizing downtime.● Project Execution for Acquisitions: Supported IT setup and deployment for acquisitions across 200+ locations, providing on-site technical support and ensuring seamless integration for new users.

● Project Execution: Collaborated with the IT Director to execute infrastructure projects, including setting up new locations. Managed logistics from ordering equipment to configuring network systems on-site.● Primary Technical Support: Served as the primary technical contact, addressing support requests for hardware, software, and connectivity issues, ensuring minimal downtime for users.● Vendor Coordination: Coordinated with vendors for equipment procurement, internet installations, and technical services, streamlining project execution and support processes.● Email Security Implementation: Led the setup and configuration of an email security filter, blocking malicious emails and enhancing data protection for the organization.● Helpdesk System Implementation: Initiated and implemented the company’s first ticketing system (Zendesk), improving support response times and organizing tech support requests for efficiency.

● Responsible for contractor scheduling, cost reporting and payments.● Coordinate with Municipal agencies, architects, engineers, utilities and contractors.● Manage all phases of the design and construction efforts● Assisted in the management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.

Arlington, Virginia, Us

● Network Support and Troubleshooting: Provided critical network support at the Network Enterprise Center (NEC) on Fort Gordon, troubleshooting base-wide network issues to ensure continuous connectivity and operational readiness.● User Access and Role Management: Collaborated with the sys admin team to assign security roles and manage Active Directory access, maintaining security standards across a high-demand environment.● System Administration: Performed core IT Specialist duties, including hardware and software troubleshooting, network configuration, and end-user support within a structured, high-stakes military setting.● Leadership as Squad Leader: Led a team as a Squad Leader, focusing on operational readiness, team coordination, and large-scale system migrations, contributing to secure and stable operations across multiple departments.