Corey Parker Email & Phone Number

Atlanta, Georgia, United States

Coordinated daily administrative tasks including scheduling, calendar management and organizing meetings. Promptly managed client communication and inquiries to maintain customer satisfaction. Maintained filing system to guarantee easy access and ensure confidentiality of sensitive information. Supported group sessions by coordinating logistics and preparing presentation material. Assisted with marketing efforts to attract new clients.

Charlotte, North Carolina Area

Managed performance of 30+ front office staff. Conducted 1:1 and group meetings to administer performance feedback and improve productivity for a 700 room/ $50 million hotel. Assisted with onboarding of new employees through interviewing and training processes. Directly assisted guests with request and issue resolution. Supported all departments as active Manager on Duty, serving as the direct contact for all guest concerns. Implemented action plans to improve operating results. Tracked productivity and managed against aggressive goals. Proactively managed employee scheduling and time off requests to achieve payroll and labor cost goals to ensure compliance and maintain total hotel productivity.

Atlanta, Georgia, United States

Coached and developed a Guest Service team of 25+ associates to ensure elevated levels of guest service at a multi level high volume location. Contributed to yearly revenue goals through effective performance and productivity management. Drove sales through accurate and timely placement of presentation planners at check lanes and guest service areas. Achieved guest survey goals through quick and effective response to guest needs and concerns.

Greater Atlanta Area

Effectively led a safe and secure environment focused on incident prevention and incident response; contributed to preventing over $50,000 worth of potential company losses. Built relationships with Investigations Team, local law enforcement agencies, and neighboring retailers as a proactive means of loss prevention. Administered orientations and provides training for new team members storewide. Entrusted to handle confidential information pertaining to active cases, internal investigations, and employee personal information. Welcomed guests and assists with service needs. Handled complaints and defused disturbances in accordance with company policies, resolving safety hazard situations. Documented incidents and prepares reports in regard to incidents, inventory, and shortage. Conducted monthly safety meetings designed to promote awareness and communicate safety policies. Used loss prevention metrics to identify theft and operational shortage concerns and develop effective resolution strategies. Utilized non-violent intervention verbal and physical techniques when necessary to minimize threats to guests and associates. Patrolled commercial property and the associated parking garage to establish a presence, identify potential threats, and promote the perception of a safe and secure environment.

Greater Atlanta Area

Supported a shortage reduction culture, offering coaching and training on procedures that affect shortage. Modeled and drove proactive and exceptional guest service to generate repeat business and build relationships with customers. Certified as a team trainer for incoming associates. Led weekly store huddles, communicating new store items and associated policies and procedures.

Atlanta, Georgia, United States

Partnered with sales representatives and managers to coordinate delivery and merchandising schedule. Assembled promotional displays, including quarter and full-size point of purchase displays. Removed damaged, out-of-code, and discontinued items from displays.

Atlanta, Georgia, United States

Partnered appropriately with team members and management to drive transition completion. Delivered accurate pricing by utilizing price accuracy label prints, replacing promotional signing, and replacing damage fixtures, labels and signing. Created visual marketing to help drive sales. Increased sales through working productively and providing fast, fun, and friendly responses to guest needs. Welcomed customers into the store and helped them locate items.

Atlanta, Georgia, United States

Unloaded, moved, palletized and stocked cartons with speed and accuracy. Read and understood smart schematic information to quickly merchandise shelves and drive sales. Received all imported goods and checked product condition and count. Partnered with sales floor to communicate staged product to push.