Corey Pool Email & Phone Number

Grand Rapids, Michigan, United States

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. I function as the bridge between our sales team and the customer, advocating for the customers desired goals, and promoting value through the customer experience. I work closely with solution consultants, account managers, and engineering specialists to ensure that our agreements are executed successfully.▪ Responsible for all post-sale activities as part of the… Show more Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. I function as the bridge between our sales team and the customer, advocating for the customers desired goals, and promoting value through the customer experience. I work closely with solution consultants, account managers, and engineering specialists to ensure that our agreements are executed successfully.▪ Responsible for all post-sale activities as part of the customers' journey, including initial onboarding, social strategy, and Quarterly Business Reviews▪ Identify and lead opportunities for account growth within your managed accounts▪ Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of their entitlements, and collaborate with other Kendall Electric stakeholder teams to ensure adoption▪ Monitor customer usage data and health indicators, translating them into strategies for success▪ Develop an understanding of typical business challenges faced by customers and appropriately map KSA features and associated business benefits to address their needs▪ Become the "voice of the customer", working with the sales team to adjust and add future entitlements, and help build the KSA future roadmap▪ Work to identify and/or develop contract expansion opportunities▪ Manage customer account escalations and advocate for the customer cross-departmentally▪ Work closely with the customer to define and monitor success criteria metrics while maintaining overall responsibility for the best interests of the company Show less

Grand Rapids, Michigan, United States

With Cellar Bird Consulting I provide product review and guidance based on client needs and goals. This can range from assisting a new business with customer outreach and website engagement growth, to reviewing an established website application platform to improve the user experience and prepare it for additional client on-boarding.I like to meet with my clients to first establish their goals, and to see how I can help them meet those goals in a timely fashion.

Brooke Nicholson is an amazingly talented Camp Gladiator Personal Trainer! My role as her personal assistant includes, but it not limited to:- Social Media Presence and Outreach Efforts- Managing Emails and Client Communications- Coordinating Promotional Campaigns to Drive and Expand Sales- Salesforce Utilization- and much much more!

Los Angeles Metropolitan Area

I joined Camp Gladiator as a paid member or "Camper" in April of 2020. Through time, effort, and lots of energy I realized that personal training was a career move I was born to make. I met with several personal trainers at Camp Gladiator to better understand their journey, and certainly asked for some guidance as to how I can start mine. That led me to NASM for certification!After I became a certified Personal Trainer in August of 2020, I immediately began reaching out to trainers at… Show more I joined Camp Gladiator as a paid member or "Camper" in April of 2020. Through time, effort, and lots of energy I realized that personal training was a career move I was born to make. I met with several personal trainers at Camp Gladiator to better understand their journey, and certainly asked for some guidance as to how I can start mine. That led me to NASM for certification!After I became a certified Personal Trainer in August of 2020, I immediately began reaching out to trainers at Camp Gladiator (CG) for next steps. How do I begin to apply what I've learned? This brought me to Barton Bryan, a fantastic trainer based out of Austin Texas. He took time out of his day to give me a chance. Since November of 2020, Barton has relied on me as his go-to substitute trainer. Since then I've subbed over 25+ virtual classes with many classes hosting over 20 attendees.I hope to continue to substitute for CG until they officially reach the West Coast, Los Angeles area. I'm looking to grow, learn, and prepare for new opportunities ahead! Show less

Greater Los Angeles Area

Business Development- Coordinated several Casino and Gaming Tradeshow conferences by booking our booth, purchasing booth amenities, and attending the conference to operate the booth.- Assisted in outreach efforts to potential clients, managed meetings and coordinated follow ups.- Draft and conduct presentations for sales efforts.Product Development- Coordinated with product developers and technical team members on product improvements, developments, and updates to the… Show more Business Development- Coordinated several Casino and Gaming Tradeshow conferences by booking our booth, purchasing booth amenities, and attending the conference to operate the booth.- Assisted in outreach efforts to potential clients, managed meetings and coordinated follow ups.- Draft and conduct presentations for sales efforts.Product Development- Coordinated with product developers and technical team members on product improvements, developments, and updates to the platform.- Drafted functionality specifications for technical team members review.- Managed work sessions regarding user experiences, user flow charts, and XD simulations.Client Relations- Led the relation and communications between our business and our clients.- Organized weekly and monthly meetings with our client to review product performance, product enhancements, and updates to the platform.- On-call 24/7 for any situations that needed immediate attention.- Coordinated marketing initiatives and campaigns with the client's marketing department. Show less

Austin, Texas Area

Leader in product requirements and project management in cooperation with development teams and clients.Development Management- Over Seer of Client Product- Client Requirements to Development Team- Management and Testing of Client Product- Delivery of Product to ClientClient On Boarding- Client Training and Assistance- Requirements Management- Deliverables Management- Review and Approval of Project

Austin, Texas Area

Analyzed user experiences to prioritize product features that met overall business modelfor LotteryHUB, the official app of Powerball and Mega Millions. Product Analysis- Analysis of present and future product goals- Prioritization of product changes- Manage process of operations, analysis and productOperations of New Product- Product and Functional Specifications- Wireframes & Prototyping- User Experience TestingResearch and Competitive… Show more Analyzed user experiences to prioritize product features that met overall business modelfor LotteryHUB, the official app of Powerball and Mega Millions. Product Analysis- Analysis of present and future product goals- Prioritization of product changes- Manage process of operations, analysis and productOperations of New Product- Product and Functional Specifications- Wireframes & Prototyping- User Experience TestingResearch and Competitive Analysis- Meeting and Exceeding Industry Standards Show less

Austin, Texas Area

Managed all video creation, editing and publication to our app, managed all content using CMS platform. Client Account Management- Research, Implementation and on boarding of "non-tech" client through intuitive guidanceCreative Content DevelopmentContent Schedule Management- Google Analytics used to drive content creation and management

Austin, Texas Area

Coordinated with development team on quality assurance across all necessary areas.Responsive Websites - desktop and mobileResponsive Emails & API ImplementationBrowser Testing - BrowserstackCMS SoftwareAndroid & iPhone ApplicationsCoordination with App DevelopersRegression TestingUser-Experience TestingFunctional & Technical SpecificationsDefect & Bug TrackingData MigrationAd Serving Platform

Dallas/Fort Worth Area

Aided in the installation of monitors throughout the newly constructed Dallas Cowboys Stadium.