Corey Mcintosh Email & Phone Number

Irvine, Ca, Us

La Palma, Ca

- Implement and oversee opening and closing procedures for a $10M recreational facility, ensuring operational readiness and security.-Utilize WhenToWork to coordinate and manage schedules for over 100 employees across two departments, optimizing coverage and efficiency.- Direct and support 6-10 staff members per shift, fostering teamwork and maintaining high performance standards.- Handle and resolve conflicts among patrons and staff, employing de-escalation techniques to maintain a positive and safe environment.- Review and approve timesheets for 50+ employees, ensuring accuracy and compliance with payroll policies.- Promote and sell memberships and day passes, contributing to a 15% increase in annual revenue.- Reconcile daily financial transactions, ensuring accurate account balancing and reporting.- Prepare comprehensive injury reports and enforce rigorous safety protocols for the operation of all indoor and outdoor equipment.- Conduct regular safety inspections and capacity checks for weight rooms and equipment checkout areas, ensuring compliance with safety regulations and capacity limits.

- Provided noteworthy customer service to patrons via phone and on-site including over-the-phone facility space reservations- Troubleshoot patrons’ issues related to their membership status and accessibility to the facility- Maintained substantial knowledge of all building activities including scheduled classes and events, providing detailed information to enhance the patron’s experience - Conducted on-site sales of building day passes to interested patrons - Facilitated equipment set-up for various sporting events and special events- Assisted instructors facilitate fitness classes including High Intensity Interval Training, yoga, pilates, etc.