• Set up the new common ticketing and version control environment.• Administer the system including but not limited to setting up new users, groups, projects, and configurations.• Create complex Jira workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes in Jira.• Created customized workflows for transitional parallel approval.• Managed user permissions to tools according to needs of projects and teams.• Test new versions of tools and plug-ins to ensure compatibility.• Created customized dashboards for teams.• Integrated User with Microsoft Active Directory.• Developing confluence pages.• Create, Test and implement new Request forms.• Work closely with stakeholders to successfully complete IT infrastructure projects

• Provisioning to include creating user accounts in Active Directory, MS Exchange, Lync and Unix.• Respond to requests for technical assistance in person, via phone or through email.• Resolve 1st level technical issues and work with other IT members to assist in resolving issues at higher levels.• Deployment of PC desktops and laptops to include imaging, application installation and data transfers.• Performs minor desktop hardware repair for PC equipment and peripherals that aren’t covered under warranty or by a 3rd party maintenance agreement.• Log and track support calls and identify issues that require urgent attention and escalate them appropriately.• Identify trends in support calls and notify the Service Desk of increasing trends and unusual or repeated activity.• Handle all issues in a timely manner and ensure customer satisfaction.• Document resolutions and update the knowledge base accordingly.• Complete other work as needed

• Troubleshoots and resolves both Hardware and Operating System related issues throughout the servers• Quickly resolves priority issues such as system crashes and restoring servers as required• Conducts regular server maintenance and Virtual Machine builds throughout the banking system• Monitors and maintains Virtual Machine systems for information storage, memory usage and migration of Virtual Machines to various Virtual Local Area Networks• Proactively creates Bridge lines to conference in the necessary parties to resolve priority issues

• Responsible for backing up system data for Equity Trading business, creating reports• Account specific order placement and management and application processing• Monitor employees work for system failures and creating resolutions with the application teams• Troubleshooting with IBM on critical system issues • Processing job reruns from the IMB job scheduler after resolving discrepancies• AS400 security administration: analyzed authority and access issues • Managed and processed nightly and weekly backups of all the AS400 systems• Cross-trained team members• Provided 3rd shift coverage, weekend support, on call and disaster recovery• Assisted with Disaster Recovery testing and review• Provided end user support during testing and program migration

• Troubleshooting both operational and user problems within AS400 issues • Generating and distributing reports • Maintain files and nightly backups

Worked Long term assignments for various clients including:Consulted with Klein Tools Inc. | Skokie, IL March 1999 - February 2000• Lead and preformed Y2K desktop hardware and software testing and repairs• Provided AS400 and helpdesk supportConsulted for Tenneco | Lincolnshire, IL February 1997 - February 1999• Responsible for monitoring subsystems on 8 separate AS400 systems as well as their connections to 12 additional AS400 and 4 Mainframe systems. Troubleshooting both operational and user problems within AS400 issues • Generating and distributing daily reports • Maintain files and nightly backups