Corey Long Email & Phone Number

Boulder, Co, Us

San Jose, Ca, Us

Senior Manager, Design Operations on the Document Cloud Team.

Chord & Quill is a collection of my consulting and contract work over my career. My work consists of: helping companies establish program management organizations (PMOs), improving and optimizing organizational structures, creating product and software development workflows and delivering product and marketing programs.Highlighted Engagements: - DesignOps Lead at Atlassian- Design Program Manager at Microsoft- Program Consultant at Bluewolf- Technical Program Manager at Expedia- Executive Producer at Razorfish, Modus Operandi, GroupSJR, ThinkShout, 10up, and Betastream working with Clients such as Nike, Ford, Best Buy, Microsoft, Johnson & Johnson, Travel Oregon, Drax Energy, Capital Group, and WindstreamWhat I Do: - Collaborate with product management, client stakeholders, and leadership to define project goals, roadmaps, and milestones.- Drive multiple cross-functional programs and create scalable frameworks across orgs and functions to track work and communicate on progress.- Identify and optimize for process improvements at the team and cross-team level to deliver impact to the business at a larger scale.- Guide startups and small companies to scale product operations by defining and implementing product development process, establishing ceremonies, and building team culture.- Work with an agency’s clients as Executive Producer, overseeing brand refreshments, website launches, holiday campaigns, event installations, and more.

Menlo Park, Ca, Us

At Meta, I led a team of 7 direct reports (inclusive of 4 senior ICs) executing on high priority design initiatives across the Ads Product Group, focused on advertiser and creator experiences. This group was responsible for 85% of Meta’s annual revenue. I also led organizational development across the Ads product team, leading and delivering operational programs across all disciplines. - Contributed strategic outcomes as a member of the Ads UX Design Leadership team, collaborating regularly with Directors across disciplines on staffing and capacity, project priorities, best practices, team health, and more. - Expanded the Design Operations discipline by growing my direct team from 1 IC to 7 ICs in 6 months, ensuring that priority initiatives were well staffed and supported. - Developed, scaled, and drove adoption of a Design Operations roadmap for an organization of 30+ Design Program Managers that was implemented across the Ads UX Design organization, increasing efficiency of the product development process across Ads. - Built and launched a program to define and track roadmaps and input capacity planning for a Design team of 300+, enabling teams to appropriately staff and support priority initiatives and balance workload. - Managed multi-million-dollar operating expense budget for Ads Product Design, defining and tracking budgets for team engagement, contract and vendor SOWs, and learning and development. - Launched operational programs built around onboarding, team events and engagement, staffing, knowledge sharing, design process, and cross-functional working models.

San Francisco, Ca, Us

At Twitter, I led cross-functional strategy for end-to-end product development across Twitter’s Revenue organization, including Core Ads, Ad Formats, Developer API, and Developer Experience. - Executed and delivered product initiatives such as Developer Platform 2.0, updated Ad Formats, Ad Platform metrics, and Small Business (SMB) dashboards. - Co-created and launched Flyway, a unified and cross-functional product development lifecycle process across the entire company. Drove execution and adoption of this agile lifecycle process across the entire product organization.- Established the DesignOps function at Twitter, establishing team programs, templates, and engagement models ensuring that the function could partner effectively across cross-functional product teams. - Created and maintained a centralized knowledge hub strategy, leading a cross-functional group to build site templates and a knowledge hierarchy. - Led internal programs such as Revenue all-hands for Design & Research, cross-functional leadership syncs, strategy sessions, working agreements, and more.

Los Gatos, Ca, Us

At Netflix, I managed delivery of product initiatives across the Interactive, Kids, and Personalization verticals in addition to the Web Platform. I led product launches by partnering with the product teams as the lead program manager while collaborating and supporting creative production strategy. - Drove and launched A/B tests and product launches including: The interactive film, Bandersnatch, Parental Controls, Autoplay Trailer on/off controls, Updated Web experience, Adaptive categories, and Personalized genres, key art imagery, and metadata (synopsis, credits, and categories). - Led cross-functional strategy and execution for end-to-end solutions across teams including Product Design, Engineering, Launch Strategy, Globalization, Metadata, and Creative Studio. - Communicated business context to Creative Production teams on behalf of Product Management and Design in order to empower and align teams on expected consumer experience. - Streamlined and optimized workflows across product development and creative production and scaled these solutions across partner teams. - Led internal programs such as Deep Dives on innovation projects, Regional Forums for overseas partners, Program Management Toolkits & Runbooks, and Lunch and Learns for stakeholders across the Product organization.

San Francisco, California, Us

At Tonal, I wore many hats - scaling the product design team, building the product development process, establishing marketing and creative operations, and overseeing the launch of Tonal's flagship product. - Collaborated across Product, Product Design, Engineering, and the Go-to-market teams to build and implement product development process for the software releases of Tonal and the companion mobile app. - Partnered closely with product and executive leadership to define a product roadmap for Tonal - both for flagship product launch and 3-years into the future. - Optimized content production workflows that doubled unit production of guided workout content on Tonal. - Produced marketing campaigns and a website relaunch by managing multiple vendor and contractor relationships including photographers, editors, designers, copywriters, talent, a brand agency and a website development agency. - Built and implemented tools and workflows for product development (JIRA implementation), creative production (tracking brand and marketing campaigns in Asana), and resource management (budget & capacity tracking).

Cupertino, California, Us

Working at Apple via Hogarth Worldwide, I Managed a department of 30+ Content Producers spanning Interactive, Video, and Print asset creation for Apple’s marketing channels. I directly managed and mentored 3 Lead Content Producers and a cross-functional Integrated Team of 4 Content Producers, and led the full creative production department.- Managed and delivered launch campaigns for Apple product releases including: iPad Pro, iPhone 7, 8, and X; Apple Watch Series 2, AirPods, Macbook Pro and Macbook Air, and Apple TV.- Collaborated across parterner teams and marketing leadership on resource management and allocation across all production teams.- Implemented organizational solutions by creating knowledge bases & updated templates, establishing better tool integration across teams, and optimizing creative production through more efficient tagging and asset management.- Built and drove adoption of workflow and process optimization and standardization - updating tools, templates, and more.- Led workshops to improve process workflows by holding retrospectives to define opportunities for improvement, using RACI methodology to identify and assign roles, and creating process maps to understand workflow bottlenecks.- Led quarterly meetings, department offsites, and team building activities.- Created education and training development programs for a department of 30 people and influence collaboration opportunities across our partner teams.

Bentonville, Arkansas, Us

At Walmart Labs (Ecommerce), I led strategy, execution, and delivery for the Sam’s Club Android and iOS mobile apps and mobile optimized Samsclub.com. I partnered and collaborated with Product, UX Design, Research, Engineering, QA, and Analytics.- Led execution and delivery of features such as: universal iOS app, in store check-in for online order pickup, easy reordering, app stability and optimization, and a curbside pickup pilot.- Worked with software, product, and analytics teams to optimize agile workflows by reconfiguring JIRA, creating knowledge bases, and automating processes using APIs across various tools.- Created dashboards and templates to optimize reporting, planning, & execution of new feature initiatives, app enhancements, and release management.- Managed teams across 1 main office and 3 remote locations

Beaverton, Or, Us

At Nike, I produced the digital user experience for customers customizing apparel on NIKEiD - designing the step-by-step customization process and creating digital image renders of product.- Owned and managed execution and delivery of the digital experience for NIKEiD customers across 3 categories - Soccer, Basketball, and Football.- Collaborated across a variety of teams, including Product Design, Engineering, Manufacturing, Retail, to define and execute on annual product strategy and delivery.- Improved and optimized workflows for delivery - developing templates for shot lists, storyboards, and manufacturing builds.- Retouched and rendered product photography to create customization layers in the builder.- Partnered with development vendor to build a proprietary CMS application and integrate NIKEiD into the Nike.com experience. Also worked with this vendor to create a Digital Retail customization experience at a Nike flagship store.

Oakland, California, Us

At Blue Shield, I supported the Network Management department, including 2 Directors and 4 Senior Managers, and developed best practices and supporting operations.- Led activities and initiatives to support a healthy organizational culture such as all hands, meetings, offsites, workshops, and team rituals.- Contributed to business process design and change management, implementing new systems for Network Management.- Managed department budgets - monitoring expenses and ensuring cost-effectiveness throughout the fiscal year.