+ Coordinate communication with campus support partners to provide holistic student support for 8,500+ undergraduate students.+ Leverage SalesForce and Maxient CRMs to monitor student activity to keep support units informed.+ Build and update reports and dashboards in SalesForce to monitor specific student information for outreach planning.+ Dispatch advisor alerts for students for success and retention interventions with campus partners.+ Host a weekly meeting with Success Coaching to plan solutions for current high-risk academic incidents.+ Attend Tulane’s weekly Behavioral Intervention Team meeting as an academic representative.+ Serve on committees to plan for data access, registration planning and student support interventions, among other tasks.+ Meet with students leaving Tulane to conduct exit interviews for feedback about their university experience.+ Attend senior team retreats to plan high-level pursuits for Tulane’s academic departments.

+ Serve as the system administrator for Maxient Case Management Software for a private university with a 14,000+ student body.+ Read each incident report submitted to Tulane and create cases for multiple departments and case types.+ Run analytic reports and build custom reports to gather campus data for various departments regularly.+ Create and maintain cases for sensitive departments including Title IX, Student Conduct, Institutional Equity, ADA and more.+ Synchronize with campus partners to bring new campus processes into Maxient and train relevant teams.+ Maintain and streamline data in Maxient for better analysis, and upkeep historical data for consistent analytics.+ Reference Banner and other campus tools to investigate student, staff and faculty issues for better case management.

+ Pitch, write and edit news stories, features and reviews for a video game criticism website.+ Co-host, script, record, produce and edit audio for weekly episodes of The So… Videogames Podcast.+ Post and manage content for Soundcloud, Twitter and Wordpress pages for GameCritics and The So… Videogames Podcast.+ Guest star on the GameCritics Podcast.

+ Supervise, train and coach team members on Price Accuracy and Presentation teams in a high-volume Target store.+ Leverage company tools to research and extensively plan in-store merchandise resets for smooth department transitions.+ Analyze pricing and reset forecast calendars to write appropriate weekly schedules for my team.+ Maintain regular communication with executive leaders regarding department resets, audits, team opportunities and recognition.+ Perform store opening and closing procedures with personally-assigned store keys and passcodes.+ Run overnight resets with no executive leaders present.+ Develop, write and deliver annual reviews for my team.

I've worked several positions at Target, including Assets Protection, Softlines Brand, Shoe Specialist, Remodel Audit Team, Planogram Team, Merchandise Flow, Sales Floor, Fitting Room, Jewelry Attendant, Instocks, Backroom, Cashier and Cart Attendant.In Assets Protection, I operated store cameras, assisted in theft apprehension and trained in physical defense and verbal de-escalation.

+ Analyze, write, assign and edit product descriptions and collection details for an online home decor retailer.+ Format product descriptions with HTML code in Microsoft Excel for Hayneedle’s content-management system.+ Track the department’s monthly budget while assigning tasks to compensate freelance writers appropriately.+ Write entertaining copy for blogs that feature editors’ product picks for specific audiences and occasions.+ Draft copy for multi-SKU collections that cover a range of similar products.+ Recruit, train and develop new freelance writers.

+ Cover nightlife, movies, television, games, sports, fashion and food for a weekly print and online city magazine.+ Conceptualize stories, source them, pitch them to editors, pitch them to a writing staff and assign them to writers.+ Work closely with writers while copy-editing the assigned stories across multiple drafts.+ Leverage Adobe InDesign for physical magazine production of print-format issues.+ Draft blogs in Wordpress and add/edit stories in Vox’s content-management system.+ Collaborate with editorial peers, writers and senior staff with dynamic skillsets and backgrounds to provide thorough copy.+ Coordinate with an internal photography department to schedule and execute story-specific photo shoots.+ Fact-check and proofread stories in galley format during production nights and final reads.+ Spearhead video game reviews for online content — write, assign and edit them.

+ Source, report, write and fact-check stories for a daily print and online city magazine.+ Research and write Editorial Opinion columns on various subjects.+ Shoot and edit video packages as multimedia content to coincide with print stories.+ Man the front desk for evening shifts and breaking news shifts.