Manages and maintains complex software systems.Performs application software implementations and upgrades.Ensures availability, security and integrity of assigned applications.Monitors applications, including setting alerts to maintain the stability of the environment and application, monitoring error logs, and automating administration tasks wherever possible. Troubleshoots or escalates issues as needed.Evaluates and identifies ways to automate, streamline, and improve day-to-day maintenance and administrative practices.Installs or coordinates installation of application patches and releases on development, test, pre-production, and production systems.Ensures adherence to Service Level Agreements regarding application availability.Serves as central point of contact and as a liaison to other IT departments and application vendors regarding installations, server maintenance, licensing and upgrade issues.Effectively manages communication between end users, vendors, and IT departments to solve production, Pre-production, test, and development environment problems quickly.Creates and maintains accurate system run book for assigned systems.Maintains current description and documentation of application configuration, including tracking and documenting any changes to environments.Assists in capacity planning, performance monitoring and tuning on assigned systems.Participates in disaster recovery planning, including assisting with fault tolerance and disaster recovery plans.

Perform application deployments using a variety of methods including MSI,Setup and Azure DevOps Pipeline Releases.Troubleshoot application issues hosted in IIS and Windows Services using datastored in local flat file logs, Windows Event Viewer, Microsoft SQL Server,MongoDB and if needed trace programs such as Fiddler.Maintain 3rd party application updates and configuration.Facility coordination of new application and environment requirements to ensureall infrastructure is in place. Including Kubernetes setup via Rancher.Develop, document and implement PowerShell script to backup MongoDBcommunity edition databases and upload backup to Azure.Generate CSR and bind new certificates to sites hosted in IIS.

The primary responsibility of this role is to provide production support for the e-commerce website, processes and integrations. This is achieved through advanced monitoring tools, the helpdesk/incident management tools and a daily operational assurance checklist.Provides 24x7 on-call support through a rotational schedule.• Built numerous PowerShell and batch scripts to provide easy use of tools by the rest of team for investigation and resolution purposes. Provide extended functionality to existing processes and develop new simple processes when Software Engineering Team is unable to complete project within a required timeframe.• Responsible for Atlassian JIRA upgrades, ticket workflow configurations, Add-on maintenance/configuration and lead contact for technical support of issues.• Provide Tier 3 support consisting of advanced impact assessment, advanced root cause analysts, general issue support and appropriate development activities up to and including complete resolution.• Serve as a primary contact point for the Software Development, QA and Project Management staff in the identification, documentation, mitigation and resolution of all reported bugs or anomalies, as well as for release and operational setup for production changes.• Serve as a primary escalation and communication point to ensure that all production outages are escalated and communicated properly to appropriate responders, stakeholders, and management.• Attend production config reviews, to ensure IT Operations understands the changes being made and to ensure those changes are correct and follow current IT Operations guidelines.• Assist the Systems Administration team with planning, implementation and support of IT Operations systems.• Mentor and train new team members.

• Creation of functional, regression and API/COM software test cases.• Manual execution of functional, regression and API/COM software test cases.• Research compatibility issues for operating system and software updates.• Hardware compatibility and performance testing.• Collecting requirements for custom integration with 3rd party applications.• Test and verify of custom integration implementations• Implemented and administered test lab environment.• Created, deployed and maintained test images.• Mentored new hires• Wrote all technical install notes for the productsAssist resellers and end-users with technical issues related to Digitech products. This included Microsoft environments using SQL Server and IIS. Also included SCSI and USB scanners.• Walk resellers and end-users through deploying and using Digitech products to best fit their requirements.• Support 3rd party integrators with the Digitech API/COM set.• Customized Digitech web product for use as a Knowledge Base to assist resellers and end-users.• Customized and implemented Forums application to create a support community for resellers and end-users.• Wrote knowledge base articles and technical white papers to assist resellers and end-users in common issues and advanced deployments of Digitech products.• Wrote integration samples using VB6, VBA, HTML and ASP to demonstrate Digitech API/COM capabilities to resellers and end-users.• Instructed resellers on API/COM and Integration at Digitech Systems user conferences.• Assisted CTO and Systems Engineer in planning and implementation of Digitech’s web service application.• Mentored new hires