Corey Payton Email and Phone Number

Programmer Analyst III (Cloud Solutions) | The University of New Mexico, Albuquerque, NMIn my current role as a Programmer Analyst III (Cloud Solutions), I support and manage five business applications within a modern SaaS/PaaS cloud environment. Key responsibilities include:Designing and implementing workflows, automation, and integrations to improve efficiency across 10+ departments.Maintaining detailed documentation of system configurations, processes, and troubleshooting procedures.Ensuring the smooth operation of critical applications, and resolving technical issues promptly through root cause analysis and research.Performing system analysis, documentation, testing, and user support for platform transitions.Querying databases, validating report data, and ensuring quality assurance for accurate results.Recommending continuous process improvements to overcome operational challenges and constraints.Music Producer & Hip Hop ArtistBeyond my technical career, I’m also a proud music producer and artist. I have written, produced, and mastered three studio albums: "Technical Difficulties," "Numb To The Feeling," and "Quiet Park." My music reflects my passion for creativity and precision, drawing on my 15+ years of experience in the industry.Entrepreneur | BlockInsightHub.comAs an entrepreneur, I founded BlockInsightHub.com, a business that provides training and consulting services in blockchain technology and cryptocurrency. My mission is to educate and empower individuals and companies to navigate the evolving world of decentralized finance.Personal LifeI am a devoted husband and father, balancing my professional and creative endeavors with family life. My roles in technology and music continue to inspire my journey of growth and innovation.

Acts as a liaison for more complex technical issues. Identifies, troubleshoots, and recommends solutions based on findings. Contributes potential workarounds or resolutions via interaction in technical discussions and via personal research findings. Trains staff on products and services within the call center.• Managed escalations providing out-of-box solutions for unhappy clients to maintain bottom-line, while maintaining a 98% performance rating.• Stepped outside traditional role and acted as point-of-contact in absence of upper management resulting in a 100% team performance rating.• Processed Daily Reports to encourage client/technician support reducing client Call-Back Rating by 3%.

Performed Advanced Troubleshooting to resolve the full scope of customer issues including both technical and customer service inquiries. Followed up with customer to ensure first contact resolution and deliver a Promoter level experience. Used various administrative department tools and on-line resources for customer resolution. • Thoroughly learned more than 8 software programs in order trouble shoot more than 100 devices.• Used client account details along with company resources to estimate equipment/service costs for clients.• Maintained position interaction with clients; resulting in 100% quality rating in 2014.• Generated technical reports resulting in a leading performance and contributing to elite performance in 2014.

Use multiple online resources and computer systems to solve customer problems regarding billing, products, and services. Performed basic troubleshooting on service and equipment issues, and recommended solutions to best suit the needs of the customer.

Managed the performance, payroll and attendance data for more than 200 employees of various career levels. Compiled employee time, production, and payroll data from time sheets and other records. Verified attendance, hours worked, and pay adjustments, and post information onto designated records.• Performed new hire training for 90 new hire employees in a 12 month period.• Participated in Executive-High Level Operational Analysis resulting in saving company $30,000 dollars in costs.• Managed proprietary health information for patience’s nationwide.• Managed and organized critical union contract details, attendance and disciplinary action reports for more than 200 employees• Adhered to stringent payroll schedule and deadlines to ensure payment of 200 employees over 26 pay cycles.

Responsible for processing of new and refill scripts, including data entry, drug selection and/or preparation,Exception resolution and labeling, in partnership with a pharmacist.

• Developed a practical web-base database that categorized ototoxic antibiotics according to there know effects on the inner-ear as tool for future hearing loss studies.• Assisted in maintaining lab equipment and inventory management.• Managed database using Excel and Studio and conducted research using lab protocols.• Gathered research data and compiled data bases for future research.

• Assisted patients, pharmacist in patient relations• Filled prescriptions and handled insurance issues• Developed customer service skills including oral face to face communication skills.• Proved to be efficient in a fast pace multi-tasking environment• Maintained confidential patient health information.