Corey Pilgrim Email & Phone Number

San Diego, CA, US

Alexandria, VA, US

Working hard

Worldwide, OO

Conducted system security assessments using NIST guidance and authority; performed continuous monitoring and routine maintenance for HBSS including installation of system updates, configuring/verifying backups, and performing regular health checks.Scanned systems and assisting the team in remediating vulnerabilities using ACAS; Patched all applicable.

San Diego, CA, US

Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department. Reproduced issues in the lab environment. Clearly document cases with troubleshooting steps, recommendations, and resolutions. Server room management and the management of complex IT infrastructure and networks.

Milton Keynes, England, GB

• Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.
• Work as one of StatSeekers two USA a remote support team, to assist customer with any issues from upgrades, adding devices, database, etc.
• Supports west half of United States and worldwide off hours emergency calls.
• Works with Sales Team as a presales engineer demonstrating the product, answering technical questions, also traveled to Technical Conferences such as Cisco Live.
• Works with Product Development Team to implement customer requests and recommend functionality changes to monitoring product.

Palo Alto, CA, US

• Demonstrate competency in building and conducting Linux servers monitoring.
• Provide technical support in managing servers including Android Operating Systems within a development environment.
• Provide requirement translation between Mobility Team and HPI IT.
• Research, recommend, and implement methods for increasing productivity.
• Create documentation for all on-going projects and processes.

San Mateo, California, US

• Provides Client with shift based 24x7x365 coverage and support
• Monitor systems, applications including high and low level network wide performance monitoring
• Create, maintain and support all run book documentation
• Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues including DNS, SMTP, LDAP, AD and NIS
• Act of single point of information exchange between numerous groups

Herndon, VA, US

• Ntrepid Corporation provides a number of technology solutions that solve operational challenges in the areas of Internet operations, information management, analytics, linguistics, and tracking.
• Served as initial point of contact for client technical staff as well as end users for 20 different companies, each with a unique technical environment. Escalated problems/issues as required.
• Unix/Linux and Windows System Administrator. Performed OS installation, upgrades, administration, configuration, maintenance, diagnostic, troubleshooting. Performed installation and integration of new software/.
• Maintained data files and monitored system configuration to ensure data integrity.
• Performed systems analysis to determine hardware, software incidents and resolve system issues.
• Made decisions and independent judgment calls for break-fix support and incident escalation based on product knowledge, analysis, and prioritization of business and customer impact.

San Diego, California, US

• Spotlink provides professional IT services to small and medium-sized businesses.
• Served as initial point of contact for client technical staff as well as end users for 20 different companies, each with a unique technical environment. Escalated problems/issues as required.
• Monitored all network devices, servers and connections. Provided primary response for outages.
• Addressed customer needs quickly and resolved problems by telephone or on customer site in a fast-paced, environment. Supported customer PCs and laptops, replaced CPUs, RAM, hard drives and PCI cards as needed.
• Worked with customer onsite to set up networks and cabling, organized server closets, configured PCs and upgraded software or performed other tasks as requested / needed.

Washington, DC, US

• Sonar Technician and Customer Service Representative
• Troubleshot and repaired complex digital, analog and electromechanical systems to circuit card and component level; performed preventive maintenance.
• Served as a customer representative for guest lodging on base.

Master Of Science - Ms, Cyber Security Engineering

Bachelor'S Degree, Networking And Network Security

Bach, Computer Networking, Network Security