Oversee the property management department and a personal luxury property portfolio.Consistently build Owner Success SOP and policy for startup short term rental company.Manage the department's daily tasks and assignments.Developed supervisory training program and mentorship.Build and maintain relationships with property owners. Managing a team property portfolio of 160 luxury homes.

Oversee the property operations and guest service of the Scottsdale Camelback Resort.Lead the team in daily property operations; owner services, property maintenance, and fulfillment of available inventory.Developed supervisory training program and mentorship.Implement team building, cross training, and delegation of workload to downsize overtime. Managing residential inventory of a full service, luxury club resort.

Oversee the property operations and guest service of the residences of Four Seasons .Lead the team in daily property operations; owner services, property maintenance, and fulfillment of available inventory.Developed supervisory training program and mentorship.Cross trained in multiple departments to best execute interdepartmental communications.Implement team building, cross training, and delegation of workload to downsize overtime. Managing inventory of 90 residences of a full service, luxury club resort.Provide full concierge service to high expectation clientele.

Lead the team to provide luxury guest service in a timely manner.● Managing a department where guest satisfaction and a sense of urgency are of the highest priority.● Developed training program and for a newly branded property. ● Cross trained in multiple departments to best execute interdepartmental communications.● Guide clients in the use of programs to promote their group stay and business.● Implement team building, cross training, and delegation of workload to downsize overtime. ● Managing inventory of 155 rooms of a full-service luxury property.● Provide service to high profile VIP stays and entertainment clients

Lead and provide teams with training to succeed in the execution of group stays.•Manage the production of over 40 agents in a proactive results driven environment.•Specifically lead 4 five member teams; all with varied projects and assignments. •Developed new agent training program and consistent ongoing training regiments. •Assisted in training additional properties in program use and procedure protocols.•Guide clients in the use of programs to promote their group stay and business.•Implement team building, cross training, and delegation of workload to downsize the possibility of overtime. •Managing inventory of over 4,000 rooms between the property’s two towers and different offsite properties in city wide events.•Provide service to high profile VIP convention and entertainment clients.

Successfully managing the current and immediate future inventory of the resorts hotel rooms.•Managed central room control of over 4,328 rooms, including suites, split between two towers. •Balanced the inventory of rooms between towers to ensure maximum occupancy. •Coordinated with hotel and events management to plan for mass arrivals and departures. •Coordinated with casino VIP and entertainment to provide efficient check-ins of VIP guests.•Performed daily audit reports to plan the current and future rooming of guests.•Secured suites in advance for upcoming guests and planned accordingly to gain the most room choice for immediate upsells.•Assisted hotel management and housekeeping with physical inventory checks.•Resolved and corrected hotel rooming irregularities to assist in the efficiency of cooperating departments.•Participated in daily meetings to ensure all of front desk is on track with the quickly evolving scope of work.

Implemented the introduction and placement of product in a variety of locations. •Introduced product to distributor by means of presentations and breakout meetings. •Brought in product to prospective customers, with the aid of local distributors.•Continued customer relation by way of servicing the displays and accounting inventory.•Cooperated with client on maximizing display to promote sales, on a location be location basis.•Partnered with large chain accounts to provide the best possible service and product placement for their locations.•Secured strong relationships with local distributor to promote product.•Supervised small local team to assist in the merchandising and inventory count of product.•Performed samplings in varied locations to promote growth of the product.•Created reports and spreadsheets to track growth and shrink patterns by location and time.•Planned weekly meetings with distributor, customer, and teams to discuss growth, any challenges, and solutions.

Develop equipment and service contracts with within Southern Nevada, Arizona, and Utah.•Equipment and service sales to independent restaurants, bars, and other commercial food service locations. •Maintain current customer while continuing to cultivate new customer base daily. •Assist in creating and implementing preventative maintenance and service programs to fit individual customer needs. •Managed accounts for local, national, and international businesses.•Assisted in the design and development of beverage setups for various locations; restaurants, coffee shops, casinos, and c-stores. •Present customer with potential increase of profit, using a detailed presentation and report.

Introducing product and programs to prospective customers. •Traveled throughout Southern Nevada, Arizona, and California to cover sales routes. •Lead multiple teams in merchandising projects in different locations. •Assisting in the training of new merchandisers. •Develop the customer service program at the local branch to achieve more satisfactory customer results. •Create sales and growth reports for sales staff, vendors, and customer based from items ordered.