Corey Sangster Email and Phone Number

• First contact for riders/drivers for various incidents that secured privacy• Lead internal operations to investigate reported motor vehicle accidents/incidents • Completed sensitivity training to handle high-level case scenarios• Coordinate responses to time sensitive, complex, and high profile incidents• Make educated and informed transport decisions regarding Xchange Leasing vehicles nationally• Manage, monitor and track our vehicle inventory including ETAs, recalls and reconditioning assessments• Provide lease servicing by using proprietary and third party software to drive growth • Assist our partners when their account is delinquent to ensure their account becomes current• Effectively communicated in detail oriented environment• Exceeded all metrics and shared best practices to assist peers• Assigned as lead for newly implemented inbound phone system QA• Appointed as WFM lead in service levels, volume and adherence• Co-created enhanced ticket routing system to increase accuracy• Co-created Docusign to enhance driver response time to accidents• Completed Equal Credit Opportunity Act (Reg B) training• Completed Recognizing and Preventing UDAAP training• Completed Fair Credit Reporting Act (FCRA) training• Completed Privacy for Customer Contact Personnel training

• Maximized successful consultative sales skills• Educated clients on complex product requiring specific expertise• Communicated effectively to ascertain long term resolutions• Demonstrated successful teamwork for all group projects• Completed extensive navigation of internal and external systems• Used multiple software applications (e.g., Outlook, Word, Excel, Lotus, PPT)

• Utilized Top Down Selling methodology to up-sell and retain consumer accounts• Resolved multiple billing and service issues in a timely manner• De-escalated disgruntled customers with empathy and solutions• Created new lines of services by using multiple sales practices• Assigned to send order accuracy reports to supervisors and peers

• Established client base with new and existing sales accounts• Handled call volume of over 50 sales and 20 outbound calls daily• Consistently exceeded 62.5% sales goal at a rate of 84%