Please complete the CAPTCHA to continue
@hirolabs.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Corey Severns is listed as Head of Customer Success for Orcaru at HiroLabs, a company with 3 employees, based in Phoenix, Arizona, United States. AeroLeads shows a work email signal at hirolabs.com and a matched LinkedIn profile for Corey Severns.
Corey Severns previously worked as Head of Operations at Hirolabs and Website and Ticketing Lead - Volunteer at Phx Startup Week. Corey Severns holds Business Administration, Management And Operations from Rock Valley College.
This section adds company-level context without repeating Corey Severns's masked contact details.
AeroLeads found 1 current-domain work email signal for Corey Severns. Compare company email patterns before reaching out.
Experienced operations, product/project management, and customer/technical support professional with over a decade in the technology and SaaS industries. Proven track record of enhancing customer experiences and optimizing team efficiencies. Adept at leading cross-functional teams and managing complex projects, including the successful launch of a flagship SaaS product Orcaru. Expert in creative problem solving, customer experience optimization, and process improvement, consistently delivering high-impact results and fostering collaborative environments that elevate organizational performance.Specialties: Creative Problem Solving, Product Management, Project Management, Operations Management, Branding Building, Website Building, Cross-functional Collaboration, Team Building, Advanced Customer and Technical Support, Customer Experience Optimization, Customer De-escalationsProficient in: Hubspot, HighLevel, Salesforce, Asana, Monday, Trello, Notion, Dripify, Lemlist, Microsoft Office, Loom, Square, Stripe, Woocommerce, Domo
Listed skills include Customer Service, Time Management, Microsoft Excel, Technical Support, and 16 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
- Operations, Product, and Project Manager, as well as Customer Success Lead for our main product, OrcaruAI. Operations Manager for other property WildVoice.co.- As Customer Success Lead, I currently handling all customer requests/reachouts on Orcaru and Wildvoice, managing multiple inboxes and CRMs. For Orcaru I also schedule and run demos for perspective.
- Met weekly to brainstorm and give input on the structure and organization of PHX (Phoenix) Startup Week.- Updated and managed WordPress website phxstartupweek.com and ticket selling platform. Redesigned the entire site with input from the Marketing team, built the ticketing site from scratch. Took care of all things customer service in regards to ticket.
Phoenix, Arizona, United States
- Upon hire, immediately improved Customer Service team efficiency, reduced customer touchpoints, and created an overall better customer experience by creating a standard macro/canned response system, implementing Salesforce changes/upgrades to optimize team workflow, and revamping/adding to outward facing customer information/faq’s.- Improved data.
Phoenix, Arizona Area
- I diagnosed, troubleshot, and solved a wide range of technical issues, across the entire Square ecosystem and often involving multiple software and hardware combinations, to make sure every customer I spoke with received an 11 star experience and had their issue resolved as fast as possible.- I onboarded/taught customers of all technical skill levels the.
- A car concierge service founded by my brother, a former car salesman, and myself.- Performed market analysis using different methods and applications to determine marketing and brand strategies.- Studied SEO and every aspect of online marketing to maximize brand visibility and reach, built the website and handled all other marketing and promotional.
West Valley
- Troubleshoot, diagnose, fix, and maintenance ticket redemption machines, automated teller machines (ATM), automated check machines (ACM) and other Casino and Cage Department machinery.- Assist guests with all ATM and redemption terminal related issues.- Communicated and coordinated with outside departments and vendors for machine parts or extra.
Rockford, Illinois, United States
- Answer service calls and solve any guest issues or disputes.- Performed all types of tech work from game upgrades and cpu swaps to basic part replacement and PMing.- Optimized office work flow and team functionality by redesigning and rearranging the entire office.- Asked to coach all new collectors on ways to most efficiently perform daily job.
Rockford, Illinois Area
- Usability tester for websites and mobile applications, testing functionality and overall design from a users perspective.
- Engaged in monthly communication with clients to discuss and plan their ad campaigns.- Collected content and assets from clients and provided them to the designers, often revising the ad several times to ensure the final ad met the client’s expectations.
Drop-ship company selling items we ourselves use and love
- Helped create a central database for easy access and retrieval of all warranty claims processing rules.- Helped Taylor continue to fix and update their newly created web-based enterprise software, Taylor Atlas.- Participated in weekly triage meetings with our overseas programming engineers to discuss Atlas updates, giving opinions and feedback about how.
- Helped fast company-wide switch from older Manufacturing Resource Planning software to newer Enterprise Resource Planning software.- Coordinated with Project Manager to build, organize and price different product categories in Experlogix CPQ (Configure, Price, Quote).- Corrected Bill Of Materials and Sales orders in Microsoft Dynamics AX, as well as.
Rockford, Illinois Area
- Breakfast delivery start-up focused on delivery only.- Planned to partner with a bar owner who was reopening a location and wouldn't be using their kitchen.
Rockford, Illinois Area
- Completely set up new locations; giving input on game room design, wiring the location, delivering and programming games, and coordinating with IGB officials for inspection.- Built brand loyalty and consumer rapport through prompt responses and masterful handling of any service calls or owner requests.- Handled around 100k in cash daily, swapping new.
I was originally Majoring in Mass Communication with an interest in Video Editing but switched after two years.
Activities and Societies: Member of Alpha Kappa Lambda Fraternity, NIU (Alpha Lambda) Chapter
Quick answers generated from the profile data available on this page.
Corey Severns works for HiroLabs.
Corey Severns is listed as Head of Customer Success for Orcaru at HiroLabs.
AeroLeads has found 1 work email signal at @hirolabs.com for Corey Severns at HiroLabs.
Corey Severns is based in Phoenix, Arizona, United States while working with HiroLabs.
Corey Severns has worked for Hirolabs, Phx Startup Week, Protecht, Square, and Dealer Negotiator.
Corey Severns's colleagues at HiroLabs include Heath Binder.
You can use AeroLeads to view verified contact signals for Corey Severns at HiroLabs, including work email, phone, and LinkedIn data when available.
Corey Severns holds Business Administration, Management And Operations from Rock Valley College.
Corey Severns is listed with skills including Customer Service, Time Management, Microsoft Excel, Technical Support, Microsoft Word, Powerpoint, Marketing Strategy, and Video Editing.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Corey Severns you were looking for.
