- Responsible for providing end users with computing, printing, software licensing, and everyday technology solutions- Partner with manufacturer representatives for customer road-mapping sessions, implementing standards programs, pricing agreements and joint meetings/calls (HP, Jabra, Lenovo, Dell, etc.) - YOY book of business growth of in new market – 1st year in market – 124% to hardware budget - Collaborate with external teams on new products, market trends and customer goals - Partner with Territory Account Managers (generalist sellers) for account engagement and leverage their existing account relationships to meet with the IT influencers and decision makers

- Grow existing customer base YOY and prospect new customers- Strong focus on Fed/SLED and Healthcare- Inside sales calls as well as outside sales with customers while attaining daily, monthly, and quarterly metrics- Exceeded sales hardware/software goals monthly & quarterly- Nominated and participated in Staples' Future Leaders' program- Support account management teams on current accounts with both inside and outside account managers- Work alongside B2B regional directors to partner with their teams for technology sales trainings and win new accounts

- Main Goal: Drive and grow HP computing and printing sales through partner sales- Be the expert resource to the field sales teams to answer product related questions, life cycle status, provide comparison of products, analyze competitive product offerings and assist with new product introductions- Help manage the partner relationship between HP and Staples with teams and PBMs- Manage pricing deviations such as HP Big Deals and/or Deal Registrations- Operational tasks, such as product training, sales training and marketing for sales- Sales driven tasks such as leading customer calls with sales reps and management, from the beginning to the end of a sales cycle, exceeding YOY sales growth for computing and print- Partner with Staples HP merchandising team on creating SPIFFs, promotions and driving key product sales- Provide feedback to HP on product quality, pricing competitiveness, feature comparisons, etc

- Dedicated technology specialist for a territory of accounts- Owned sales cycle from beginning to end, from customer engagement, sourcing & quoting, and closing sales cycle- Winner of Staples & HP Better Together Sales Contest for Top Annual HP Print sales- Work in collaboration with outside and inside sales team to grow existing and new accounts- Manage customer relationships, orders, and grow new business- Consistently stay up to date with the latest products, manufacturer trainings, and technology trends- Grow technology sales YOY within my book of business

- Apple Expert on iOS, Mac OS X, and WatchOS- Apple Expert on all Apple hardware (iPhone, Apple Watch, iPod Touch, iMac, and MacBook)- Assisted customers with hardware and software support- Tier 1 and Tier 2 Advisor for iOS / Mac OS X- Maintained high call metrics and resolution percentage- Guide the customer experience from a problematic issue to customer satisfaction and brand loyalty

- Retail sales expert for consumer and commercial cellular plans and devices- Consistently kept up with new hardware and software for devices- Maintained customer relationships and account management- Implemented value selling for each customer’s needs- Utilized solution selling for acquiring new customers, retaining current customers, and not reliant on selling the customer on a cheaper service- Responsible for supporting existing customers, new customers, and proactively gaining new business

- Worked in the retail environment supporting consumer end users with wireless plans and devices- Attended product trainings from manufacturers and partners- Was in the Top 10 sales consultants in North Florida for 2 years- Exceeded sales goals for new activations, upgrades, and attach rate for accessories and bolt on services- Successful in selling new to market products, such as the wireless home phone- Learned team selling and became more proficient