• Managed a staff of 25 employees carrying out all stages of production on multiple projects and numerous platforms while keeping to strict budgets and deadlines. Used Quickbase Database system to organize workflows and costing of both internal and external artists.• Oversaw entire production pipeline and coordinated directly with executives at Major League Baseball, Paramount, and Office Max for national campaigns.• Produced expanding catalog of animated eBooks. Scheduled and coordinate iPad functionality updates across the entire product line. Worked with technology and product teams to establish new production workflow; adapting to create content for an ever expanding list of new distribution platforms.

• Coordinated with employees on office needs and oversaw planning and execution of company events. Worked with CEO, VP Operations and Technology dept heads to budget for office supply and equipment needs.• Promoted after one year to department manager; responsible for all customer service operations for the company, including implementing a new site FAQ section which lowered customer service inquiries by over half and allowed us to better service customers. Oversaw both phone and email customer service needs. Hired and trained temporary employees to cover additional holiday needs. Reported directly to CEO.• Worked along side our product team to help design and implement products for a better costumer experience, diagnose site issues and troubleshoot user errors.

• Managed weekly payroll, W-4 and I-9 compliance for over 100 freelance candidates.• Supported Vice President and Account Managers by creating spreadsheets in Excel, filtering client and candidate phone calls and running reports in database program.• Organized day-to-day operations of the office, ordered supplies, performed daily maintenance.

• Updated agency and artists’ websites daily. Designed photo layouts used in artists portfolios.• Created email and print promotions to market agency.• Scheduled meetings for Owner and Manager.• General office duties including creating organizational systems, trouble shooting computer problems, answering phones, and filing.