Corey Rutkowski Email & Phone Number

United States

United States

Dallas-Fort Worth Metroplex

-Cultivate team of 50 lost time specialists and frontline managers supporting 24K flight attendants and 200 management and support staff through absence management, personnel data governance, and shared services-Centralize attendance policy administration from 140 frontline managers to team of 20 lost time supervisors through time analysis, increasing policy application and support on leave entitlements-Streamline call center workflow for 18 representatives to mobile… Show more -Cultivate team of 50 lost time specialists and frontline managers supporting 24K flight attendants and 200 management and support staff through absence management, personnel data governance, and shared services-Centralize attendance policy administration from 140 frontline managers to team of 20 lost time supervisors through time analysis, increasing policy application and support on leave entitlements-Streamline call center workflow for 18 representatives to mobile self-service tool, increasing team bandwidth after reducing headcount 40% by allowing forms, manuals, and notifications to be pushed to flight attendants virtually Show less

Dallas, Texas, United States

- Ensured quality oversight of 30-person call center team supporting flight attendants, new hire candidates, and field operations, monitoring performance through regular internal evaluation and external audits and onboarding 1K new flight attendants yearly-Executed organizational key performance indicators (KPI), including speed of response and average hold time, and increased team member compliance by implementing performance management strategies to reduce wait times 40% in 3… Show more - Ensured quality oversight of 30-person call center team supporting flight attendants, new hire candidates, and field operations, monitoring performance through regular internal evaluation and external audits and onboarding 1K new flight attendants yearly-Executed organizational key performance indicators (KPI), including speed of response and average hold time, and increased team member compliance by implementing performance management strategies to reduce wait times 40% in 3 months-Centralized 8 FAA & TSA compliance functions to single team including passports, visas, fingerprinting background checks, Department of Transportation testing, and equipment qualification to decrease voluntary self-disclosure to nearly zero Show less

Dallas, Texas, United States

- Directed 4-person team in supporting 1K new hire employees and 60+ facilitators through regulatory qualifications and onboarding compliance, scheduling annual recurrent training for 24K flight attendants- Implemented standard operating procedures for 5 organizations and 100 employees for areas of team responsibility, including annual security training, service training, and qualifying work trip, to ensure consistent and efficient task accomplishment- Spearheaded purchasing and… Show more - Directed 4-person team in supporting 1K new hire employees and 60+ facilitators through regulatory qualifications and onboarding compliance, scheduling annual recurrent training for 24K flight attendants- Implemented standard operating procedures for 5 organizations and 100 employees for areas of team responsibility, including annual security training, service training, and qualifying work trip, to ensure consistent and efficient task accomplishment- Spearheaded purchasing and integration of innovative learning management system (LMS) to engage 3K+ new hire flight attendants in taking ownership of training by leveraging new micro learning opportunities Show less

Dallas, Texas, United States

- Cultivated trust and sustained open lines of communication with 5 cross-functional teams, including human resources and flight attendant union, to resolve issues through weekly meetings and proactive collaboration- Developed auditing checklist to track course completion and inaccurate qualifications, providing detailed reports to 140 operational managers to minimize risk exposure through best practice utilization and diligent internal audits

Dallas, Texas, United States

- Oversaw daily recurrent training for group of 20 instructors and 60 flight attendants while performing administrative duties- Collaborated with senior leaders and instructors to improve procedure and ensure streamlined flight attendant experience - Facilitated programs for 24K flight attendants and leaders, including initial qualification, aircraft transition, and service training

Philadelphia, Pennsylvania, United States

- Operated in minimally supervised atmosphere to ensure passenger safety and compliance with company policy