Corey Tate Email & Phone Number

Los Angeles, California, United States

• Successfully spearheaded and managed new Onboarding cohorts consisting of 12 companies in each cohort.• Organized, facilitated, and executed daily Zoom meetings and phone calls for software training and inquiries for onboarding clients.• Enabled and tested backend configurations for client accounts per request or internal recommendation.• Generated new Pro product feature sales by recommending upgrades to onboarding clients.• Consistently accomplished converting companies from onboarding classes to fully-knowledgeable ServiceTitan users within 8 weeks or less.

Los Angeles, California, United States

• Resolved advanced and complex technical support issues by troubleshooting via Phone calls, Email, and Chat assistance on a daily basis.• Collaborated with internal teams to test and provide feedback on new product features.• Selected to work as a member of the Advanced Accounting team in Tech Support.• Mentored new employees and provided effective insight for managing calls, emails, and chat tickets successfully.

Los Angeles, California, United States

• Resolved technical support issues by troubleshooting via Phone calls, Email, and Chat assistance on a daily basis.• Utilized screen share software systems to assist with and demonstrate effective resolutions to clients.• Consistently achieved metric goals of phone calls, emails, and chat quotas per day, week, and Quarter.

Los Angeles County, California, United States

• Multitasking and adjusting to responsibilities in a startup environment.• Inbound/Outbound calling with clients on a daily basis, assisting with any issues and thoroughly answering any questions or concerns.• Daily utilization of the CRM software Salesforce to assist with client requests.• Assisting customers with onboarding and activating hardware and software via phone support.• Daily utilization and monitoring of multiple Slack chat channels and Gmail to communicate with the Ordermark team.• Creating, managing and editing online ordering menus for 3,000+ Brick and Mortar restaurants and Virtual Kitchens for platforms such as GrubHub, Doordash, UberEats, and Postmates.

• Daily utilization of the CRM software Zendesk.• Managing up to 90+ inbound / outbound calls daily.• Utilizing Google Docs, Gmail, via PC, Mac and smartphone on a daily basis.• Building and maintaining a great rapport with clients on the platform.•Generating vehicle insurance for drivers through the American Business Insurance portal.• Helping drivers book vehicles for the purpose of Uber and Lyft.

Greater Chicago Area

• Communicating with customers on a daily basis (Phone, email, instant messaging, social media) and assisting with any issues that customers may have.• Utilizing social media platforms (Twitter, Instagram, Facebook, YouTube) for resources and sharing information on a daily basis.• Working with Engineering department to provide by the minute traffic and mapping updates to an extensive list of clients in a fast paced environment.• Maintaining a good rapport with department of transportation facilities, police, fire and EMS facilities for traffic information via phone calls, email and social media.• Curating traffic content for the United States, China, Germany, Australia, New Zealand, The United Kingdom, Latin America and Russia.• Utilizing Microsoft Word and Microsoft Excel on a daily basis to write reports and create spreadsheets.

Greater Chicago Area

• Managed social media accounts (Instagram, Facebook, Twitter, YouTube) for night show host at 103.5 KISS FM.• Wrote online and on-air content and gathering information for celebrity interviews for night show host.• Programmed music and commercial ads.• Screened and conducted listener calls for prize giveaways.• Assisted with remote events for promotions department.

Bachelor'S Degree, Communication And Media Studies

High School Diploma, General Studies