Corey Tate Email & Phone Number

Los Angeles, California, United States

• Successfully spearheaded and managed new Onboarding cohorts consisting of 12 companies in each cohort.
• Organized, facilitated, and executed daily Zoom meetings and phone calls for software training and inquiries for onboarding clients.
• Enabled and tested backend configurations for client accounts per request or internal recommendation.
• Generated new Pro product feature sales by recommending upgrades to onboarding clients.
• Consistently accomplished converting companies from onboarding classes to fully-knowledgeable ServiceTitan users within 8 weeks or less.

Los Angeles, California, United States

• Resolved advanced and complex technical support issues by troubleshooting via Phone calls, Email, and Chat assistance on a daily basis.
• Collaborated with internal teams to test and provide feedback on new product features.
• Selected to work as a member of the Advanced Accounting team in Tech Support.
• Mentored new employees and provided effective insight for managing calls, emails, and chat tickets successfully.

Los Angeles, California, United States

• Resolved technical support issues by troubleshooting via Phone calls, Email, and Chat assistance on a daily basis.
• Utilized screen share software systems to assist with and demonstrate effective resolutions to clients.
• Consistently achieved metric goals of phone calls, emails, and chat quotas per day, week, and Quarter.

Los Angeles County, California, United States

• Multitasking and adjusting to responsibilities in a startup environment.
• Inbound/Outbound calling with clients on a daily basis, assisting with any issues and thoroughly answering any questions or concerns.
• Daily utilization of the CRM software Salesforce to assist with client requests.
• Assisting customers with onboarding and activating hardware and software via phone support.
• Daily utilization and monitoring of multiple Slack chat channels and Gmail to communicate with the Ordermark team.
• Creating, managing and editing online ordering menus for 3,000+ Brick and Mortar restaurants and Virtual Kitchens for platforms such as GrubHub, Doordash, UberEats, and Postmates.

• Daily utilization of the CRM software Zendesk.
• Managing up to 90+ inbound / outbound calls daily.
• Utilizing Google Docs, Gmail, via PC, Mac and smartphone on a daily basis.
• Building and maintaining a great rapport with clients on the platform.
• Generating vehicle insurance for drivers through the American Business Insurance portal.
• Helping drivers book vehicles for the purpose of Uber and Lyft.

Greater Chicago Area

• Communicating with customers on a daily basis (Phone, email, instant messaging, social media) and assisting with any issues that customers may have.
• Utilizing social media platforms (Twitter, Instagram, Facebook, YouTube) for resources and sharing information on a daily basis.
• Working with Engineering department to provide by the minute traffic and mapping updates to an extensive list of clients in a fast paced environment.
• Maintaining a good rapport with department of transportation facilities, police, fire and EMS facilities for traffic information via phone calls, email and social media.
• Curating traffic content for the United States, China, Germany, Australia, New Zealand, The United Kingdom, Latin America and Russia.
• Utilizing Microsoft Word and Microsoft Excel on a daily basis to write reports and create spreadsheets.

Greater Chicago Area

• Managed social media accounts (Instagram, Facebook, Twitter, YouTube) for night show host at 103.5 KISS FM.
• Wrote online and on-air content and gathering information for celebrity interviews for night show host.
• Programmed music and commercial ads.
• Screened and conducted listener calls for prize giveaways.
• Assisted with remote events for promotions department.

Bachelor'S Degree, Communication And Media Studies

High School Diploma, General Studies