In this highly visible role I am the Product Owner for Unum's revolutionary HR Connect Billing Solution. The HR Connect Billing Solution is an automated service to Unum's Workday, ADP, and UKG customers which eliminates manual self-accounting and list-billing reconciliations.• Collaborates closely with IT and business stakeholders to drive capability development in support of excellent customer experience.• Responsible for gathering feedback, making decisions, and ensuring that the voice of the customer is heard and acted on throughout digital product design and the delivery of that product.• Ensures IT delivery roadmap is aligned to the strategic annual product roadmap• Informs business around opportunities and executes on the product roadmap• Translates client needs from discovery into product backlog work items• Builds and maintains current internal business expertise relevant to area of product development• Engages in industry analysis of trends, technology, and market advancements• Tracks benefit realization on solutions that have moved to production, monitoring KPIs and incorporating feedback in future enhancements in the product backlog

Unum HR Connect is a faster, simpler and more accurate way to get benefits done. I am the Service Advisor supporting our growing HR Connect team, which is comprised of business professionals representing onboarding, integration, billing and client service. My four main areas of focus include Problem Escalation, Subject Matter Expertise. Training and Quality Assurance.

I provide the connection between Unum's customers and our home office teams for our New York City, Rochester, NY, and Hartford, CT offices. The role leverages my ten years of technical experience with Unum's group and individual benefit offerings with my customer service and issue resolution skills. • Supports relationships with Plan Administrators, Brokers, Home and Field Office Partners in handling service requests for our inforce customers• Responds to escalated service issues quickly and efficiently• Provides proactive outreach and consultation to clients and internal partners• Drives persistency and customer satisfaction across our multiple blocks of business• Involved in initiatives to improve workflows, enhance customer service and reduce operating costs• Participated in Service Operations talent development program for 2017• One of 30 high-performing employees selected to participate in Unum’s Accelerated Leadership Program (ALP) for 2018.

I am accountable for enrolling our customers in financial protection benefits at the #1 provider of group life and disability insurance in the country. I ensure that employees are correctly coded on internal systems that generate premium invoices and which determine benefits at the time of claim. This position requires 100% accuracy and the timely handling of sensitive data in a variety of electronic formats. • I collaborate with our client-facing peers to diagnose issues and provide education to promote meaningful and lasting relationships with our clients. • I have volunteered for additional leadership roles within the team, such as working on projects that have enhanced our systems and improved delivery of key performance indicators.• Mentored new hires and helped establish departmental best-practices.

Within this role I provided exceptional home office support for our sales teams across 37 field offices. To support the sale of new business and the persistency of existing clients, I quickly mastered a variety of internal systems and partnered with key areas such as underwriting, contracts, and marketing. • Accountabilities included creating customized marketing materials, initiating policy changes, registering customers for online services, and proactively finding solutions to customer pain-points.• I demonstrated leadership by mentoring new members of the team and working on interdepartmental projects,

Information Associate, Group Customer Services.

I provide photographic services primarily in the fields of commercial and editorial photography. • I have gained invaluable experience in selling and marketing my work to businesses, running my own small business, and the technical aspects of photography. • Notable clients include Down East Magazine, L.L. Bean, Coffee by Design and The City of Portland.

Cook

Worked in Government Documents Department.

Food preparation