Corey Wenck Email & Phone Number

Cincinnati, Oh, Us

Working in a technical computing environment as well as B2B Executive Account and Consumer Sales. Assisting in the retail and merchandising ecosystem helping guests with computer and technology related assortments. Greeting patrons and demonstrating knowledge by assisting with product needs, insight and information. Building rapport with guests to determine what PC systems, Apple Systems, monitors, and technical parts or devices they may desire to fit their needs, whether that be for personal… Show more Working in a technical computing environment as well as B2B Executive Account and Consumer Sales. Assisting in the retail and merchandising ecosystem helping guests with computer and technology related assortments. Greeting patrons and demonstrating knowledge by assisting with product needs, insight and information. Building rapport with guests to determine what PC systems, Apple Systems, monitors, and technical parts or devices they may desire to fit their needs, whether that be for personal use or business. Working with marketing merchandising, numerous product displays and advancing my computer knowledge and skills through a vastly changing industry. Show less

Cincinnati, Oh

Senior Advisor:• Provide technical support to device and customer issues in an expert and timely manner through the highest level of phone support. Actively supporting all previously learned skills on the highest level and manager-based services with customers. (Averaging anywhere between 20 – 50 incoming calls a day while having a focus on customer and business metrics.)• Proficient with Apple products, services, and hardware, iOS, MacOS, iCloud, Account Security, Warranties and… Show more Senior Advisor:• Provide technical support to device and customer issues in an expert and timely manner through the highest level of phone support. Actively supporting all previously learned skills on the highest level and manager-based services with customers. (Averaging anywhere between 20 – 50 incoming calls a day while having a focus on customer and business metrics.)• Proficient with Apple products, services, and hardware, iOS, MacOS, iCloud, Account Security, Warranties and Coverage including AppleCare+, iWork, Apple Watch with WatchOS, AirPods, Beats by Dre, Continuity, Apple TV, AirPort Base Stations with Networking skills, Windows 10 with Microsoft Word and PowerPoint.• Scheduling outbound customer commitments and follow-ups in a timely manner via over the phone and email to ensure resolutions are met with taking full ownership of the case.• Working to ensure customer issues are being resolved and collaborating with Engineers if more in depth technical assistance is needed.• Maintained 100% Customer Satisfaction for the holiday season of 2017.• Achieved 100% for Issue Resolution, Expertise and Listening metrics in Quarter 1 2019Wireless Multimedia:• Learned essential information regarding network setup, usage, manipulation, information and workflow. • Awarded Team Player for on-going team communication and assistance. • Created and presented two team projects in second quarter of 2017.Account Security Advisor: • Ensure customer account safety and reliability while keeping them informed and up to date with any additional actions needed or next steps.• Worked with internal Apple beta programs and projects. Provided feedback for Apple tools and resources to better support our customers. • Worked through Apple’s transition to Two-Factor Authentication for upgraded account security. Show less

Cincinnati, Ohio Area

• Provided backroom operations and assistance to the spa therapists and technicians. • Maintained spa efficiency by cleaning around the spa entry way and employee backroom.• Cleaned spa robes and towels as well as dish and glassware to ensure spa operations are kept running smoothly and increasing customer satisfaction.

Cincinnati, Ohio Area

• Selling and accepting trade-ins of Video Games, Video Game Consoles and Gaming Accessories while providing knowledgeable expertise and assistance regarding guest’s questions or concerns.• Assisted in store operations while maintaining high sales goals while successfully selling additional products services, warranties and meeting metrics daily.• Cash transactions handled at 100% efficiency while operating point of sale equipment for transactions, trade-ins and returns of store… Show more • Selling and accepting trade-ins of Video Games, Video Game Consoles and Gaming Accessories while providing knowledgeable expertise and assistance regarding guest’s questions or concerns.• Assisted in store operations while maintaining high sales goals while successfully selling additional products services, warranties and meeting metrics daily.• Cash transactions handled at 100% efficiency while operating point of sale equipment for transactions, trade-ins and returns of store products. Show less

Media Technologies

High School Diploma, General Education

Activities and Societies: Anime club and Art club.