Corey Whaley 🐳 Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Dallas/Fort Worth Area

• Led end-to-end migration of critical IVR systems from Voxeo to Interactive Intelligence, ensuring zero service disruption for customer support operations.• Successfully integrated Nuance Vocalizer and Recognizer technologies, enhancing customer experience through automated speech recognition and natural text-to-speech capabilities.• Architected and optimized RESTful Web Services in C#, improving system reliability and reducing response times for call center operations.• Drove continuous improvements to IVR systems, implementing updates that streamlined caller workflows and reduced average call handling time.• Partnered with call center leadership to gather requirements and implement solutions that addressed operational pain points and enhanced customer satisfaction.

Dallas/Fort Worth Area

• Designed and implemented cross-platform tax reporting system that unified data from multiple sources, streamlining compliance processes and financial reporting.• Engineered automated collection system to seamlessly integrate acquired customer bases, facilitating smooth business expansion and revenue capture.• Led standardization of partner relationship management system, creating unified workflows that improved partner onboarding and account management.• Transformed legacy customer portal into modern wholesale messaging platform, ensuring backward compatibility while delivering new functionality.• Played key role in developing and launching retail messaging platform, contributing core features that drove product adoption.

Dallas/Fort Worth Area

Oklahoma City, Ok

• Provided comprehensive technical support as founding member of Seagate's Oklahoma City IT Help Desk, helping scale operations from initial setup to full 24/7 coverage.• Built and maintained extensive knowledge base documentation, creating standardized solutions that improved team efficiency and response times.• Delivered first-tier support for internal users across multiple time zones, resolving hardware, software, and network issues.• Demonstrated flexibility and leadership by working rotating shifts during critical expansion period, ensuring seamless 24/7 support transition.

Oklahoma City, Ok

• Expanded previous role to include providing first-tier support for university-wide Datatel system while maintaining computer lab management responsibilities.

Oklahoma City, Ok

• Managed multiple campus-wide computer labs serving the university community, overseeing all operational, staffing, and maintenance needs.• Recruited, trained, and supervised team of over 30 student workers to provide technical assistance and lab monitoring services.• Appointed student leaders as Lab supervisors to oversee operations, equipment status, and maintenance needs for each computer lab.• Developed scheduling system to optimize coverage across multiple labs while accommodating student workers' academic commitments.

Bs, Applied Computer Science

Bs, Biology/Pre-Med

Activities and Societies: Vienna Studies Program, University Chorale, Chamber Singers

Diploma