Corey White Email & Phone Number

Washington, District Of Columbia, United States

Responsible for analyzing and reconciling utility bills/invoices for accuracy, including streetlight, residential, large power, collective accounts, and government customers. Troubleshoot billing system and irregularities using Customer Relationship Management (CRM) application and products in data processing (SAP), and Oracle.

Washington D.C. Metro Area

- Resolve, plan, organize, direct and/or control all ODCA telecommunication and IT issues, server operations, etc. to ensure effective, responsive, economical and quality operations with district government IT systems.- Design, maintain and/or host agency website, provide back-end support and occasional functionality upgrades.- Monitor and analyze.

DC Water, Washington, D.C.

• Troubleshoot, resolve, integrate, tests, and maintain operating systems environments such as Windows 2000 and MS Office.
• Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related.
• Train users on hardware and software on-site.

Washington, D.C.

-Daily instruction of IT skills including Help Desk, Network Administration, Database Administration, and Web Development.-Teach Internet and Computing Core certification courses as well as Microsoft Office Specialist 2013 courses-Coach and facilitate awareness of customer service and phone support skills.

8621 Capitol Heights, MD. 20743

-Drove a company non-revenue vehicle in a safe, courteous, and reliable manner throughout the contracted service area within a daily assigned time schedule.-Assisted in the boarding of passengers with physical and/or mental disabilities.

1401 Enterprise Road, Mitchellville, MD. 20721

-Provided individualized behavior and academic support to improve students' achievement of individual academic and behavioral goals. -Kept the faculty and staff, and family informed of progress and challenges regarding the student.-Assisted and supervised young children with personal health, meals, and other daily activities.

The Cambridge Apartments, 1221 Massachusetts Ave NW, Washington, DC

-Managed front desk, including answering phones and welcoming tenants and guests to a friendly residential environment.-Maintained security and functionality of all amenities, including gym, laundry room, and roof deck/pool.-Organized incoming and outgoing mail and packages for tenants and staff.-Processed operational needs, addressed tenant and guest.

Office Of Information Technology, 9201 Basil Court, Largo, MD. 20774

-Provided help desk support for all of the agencies, departments, and branches in the Prince George's County Government.-Responded to telephone calls, emails from a Remedy ticket-based system, and walk-in requests for technical support.-Solved technical issues and communicated solutions to government employees.