Corey Wratten Email & Phone Number

Kensington, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Managed a portfolio in our Large Segments (15 GPs - 30 GPs) cohort, 153clinics.- Highest amount of churn risk account saves in Q4 2022, highest amount in HotDoc's history within a single quarter.- Achieved the highest number of utilisation reviews in HotDoc's CS team in Q12023 and achieved highest product adoption targets in Q3 2023.- Converted highest number of upsell product demos to active users in Q1 2024- Won Customer Champ of the Month twice in the role:In June 2022 for backfilling 3 Key Account CSMs, being the sole CSM in theteam for 2 weeks.- In August 2023 for assisting product team with ad-hoc product managerduties in absence of PM, for critical feature that needed onboarding,trialling and feedback from customers.

Melbourne, Victoria, Australia

- Created HotDoc's first Corporate Onboarding structure, reducing time-to-completion by 60%.- Led the implementation and training of clinics under our corporate groups, while managing key stakeholder relationships for product adoption and expansion projects.- Won Customer Champ of the Month in March 2021 for learning a brand new product suite for a new market customer and implementing in one week to avoid churn risk.- Crafted rollout plans for three of our largest corporate accounts, combined total of 1100+ practitioners across 140+ sites.

Melbourne, Victoria, Australia

Melbourne, Australia

• Spearheaded efforts to capture and edit high quality food, lifestyle and architectural photography to showcase the unique elements of each Degani store.• Filmed, produced and edited promotional videos and interviews exploring the stories of Degani cafe owners, new menu items, instructional videos and events.• Scheduled content for 50+ Facebook, Instagram and LinkedIn accounts, including individual Degani stores and national pages using CMS tool Buffer.• Developed media management strategies via Sharepoint for all staff to access, including store subfolders and dates, tagging systems via Lightroom and backup systems to keep media synced.• Analysed the progression and social engagement of each social account via social tools Cyfe and Buffer Analyse, to improve organise/paid social campaigns and grow audiences for each page.• Monitor online reviews, messages and comments to respond to customer questions and feedback, and pass on to relevant store Business Development Managers.• Trained Social Media Representatives in individual Degani stores on best practice for posting content, developed calendars for store promotions and how to utilise their budgets for boosting content (optimal times, demographics, what to post etc).

Melbourne, Australia

• Filmed live broadcasts of EDFL Match of the Day games across Essendon District using Canon cameras and Blackmagic audio equipment.• Quick-paced set up and pack down, coordinating with EDFL commentators to sync our broadcast with their audio feed. Performed safety checks with weather conditions to determine best point of setup and safest vantage point for videographer.• Edited and Produced live EDFL broadcasts via Facebook Live/Youtube using VMix software, updated graphics, scores and times in real-time and monitor performance of computer to ensure quality broadcast. Mark highlights for real-time replays and editing highlight packages.• Coordinate equipment pickups with fellow Sportscast videographers to hand out vital camera gear.• Communicate with clubs to collect SD cards and inform of any late minute changes that could effect the broadcast.• Edit highlight reels via Premiere Pro for clubs to upload to their social media pages.

Melbourne, Australia

• Wrote and edited lifestyle and news articles for Crowd Ink, whose site receives 400,000 VIEWERS PER MONTH.• Produced a range of online content, including articles, social media captions, blogs and website copy.• Fast-paced article research and content writing, averaging 300-400 Words in 60 minutes.• Filmed and edit promotional videos for local businesses (e.g. 345AC), online institutions (e.g. National Training) and social media posts.WRITING SAMPLES:crowdink.com/editorpick/pliskova-clutches-onto-stunning-victory/secureusb.com.au/what-is-fips/crowdink.com/food/mjolner-eat-drink-amongst-vikings/

Melbourne, Australia

• Launch video campaign via Instagram resulting in 1000% INCREASE of daily users in first day, 39% INCREASE over the first month.• Film promotional videos and photos for La Marzocco, Sanremo, and local cafes/coffee makers such Industry Beans and Lune Croissanterie.• Coordinate social media content calendar to balance breakfast and dinner posts every day, cycling through 40+ local Instagram Foodies photos and videos.• Scheduling content via Iconosquare to determine best time to post content and analyse previous post statistics for future changes.

Melbourne, Australia

• The very first Team Leader in the newly-created Customer Care department for Kayo Sports.• Developed tone-of-voice strategies for approaching customers to train staff in best practice for communication.• Utilised Salesforce to manage online chats, emails and webforms, along with statistics on current streaming status (drops in connections, streaming bit rates, devices used to stream etc) to troubleshoot issues.• Collated daily notes of issue trends, feedback from customers, notes from Customer Care Agents to deliver to Head Office in Sydney.• Manage testing schedules from Customer Care Agents to identify bugs and what needs improving in the Kayo experience.• Provide ongoing feedback and development to Customer Care Agents by analysing chat transcripts and working together to improve their performance.• Constant testing of devices and scenarios to get ahead of potential issues in streaming quality.

Brisbane, Australia

• Co-managed 35 support staff in effectively communicating and troubleshooting with clients.• Proof-read outgoing email correspondence to ensure high-level standards and professional tone of voice.• Trained new staff members in Genie software and phone/email communication methods.• Collaborated with interstate trainers and cross-departments (developers, sales etc) to deliver top-quality support for clients.• Handled escalated calls with customers to follow up issues and actively update them on developments and troubleshooting steps for their queries.• Led a small team in the conversion of existing wiki documents (in the thousands) to Confluence.