⦁ Windows Server OS, DNS, File Services, ESX, Group Policy, Exchange, O365, Azure AD, SCCM, event log analysis & drill down for root cause analysis.⦁ Managing Microsoft 365 services; Intune policies, Office 365 administration.⦁ Advanced management of IT security with Mimecast anti-spam & Sophos Central Console.⦁ Leveraging ITSM tools; ManageEngine ServiceDesk.⦁ ITIL driven with focus and active engagement of incident, change and problem management.⦁ Monitoring and automation with System Centre suite; SCOM, SCCM.⦁ Quarterly patch management⦁ Collaborating with internal and external teams by organising meetings, planning agendas, crafting IDRP run sheets and engaging correct resources for required actions.⦁ Generating EOM infrastructure reports and providing proposed recommendations for business continuity such as server resources, upscale/downscale, cost-savings.⦁ 24/7 on-call, afterhours support.

⦁ Provide desk side support to branch members for their day to day IT issues.⦁ Provide onsite support and hardware break/fix for clients POS vending solutions.⦁ Account management for branch customers (technically and commercially) - ⦁ Prepare financial reports for home office⦁ Coach and mentor team members in the areas of productivity, quality, safety⦁ Prepare BOL/freight paperwork with needed information including correct billing.⦁ Select freight carriers using approved company processes and schedule shipments⦁ Manage warehouse/inventory for branch, including the day-to-day maintenance of inventory levels through replenishing stock to meet annual turn goals⦁ Lead day-to-day activities of employees. Assign, monitor and review progress and accuracy of work, directs efforts and provides technical guidance on more complex issues. Provide input into hiring, firing and performance reviews⦁ 24/7 on-call, after-hours support.