Cori M is a Customer Experience Specialist | Data Driven, Relationship Builder, Process Improver | Lover of Dogs at Pacific Rubber. Colleagues describe them as "I've had the pleasure of working closely with Cori in her role as customer support manager for a complex technical solution. I helped set up and hand off our customer support systems to Cori. And through that process I found her to be a quick study, and eager to take over and improve our customer support operations. She immediately took ownership in her new role, and went above and beyond with process documentation, issue resolution trees, as well as case tracking and dashboards. She worked independently. But also did not hesitate to ask for help when needed. She actively maintained a 360 degree view of what was happening inside the company, carefully tracking things that had potential to impact our customer's success. And actively and effectively nurtured relationships with product managers, sales engineers, and fulfillment teams who she frequently collaborated with to quickly answer questions and resolve complex customer issues. She was effective offering "eyes and ears" with voice of customer feedback to product, manufacturing, and quality teams. And led weekly customer support status calls with those cross-functional teams. She was also 1st point of contact and input to our formal quality tracking systems required for ISO certification and compliance. I witnessed how she was professional, thoughtful, and fully invested in achieving success with all her customer interactions. Overall, I highly recommend and would hire Cori without hesitation, and want Cori taking care of my customers." and "I managed Cori at Hound Labs, and during her tenure, Cori consistently demonstrated an unparalleled commitment to customer satisfaction. Her interactions were marked by genuine care and a proactive attitude, always striving to go above and beyond to meet and exceed customer expectations. Cori possesses a remarkable ability to empathize with customers, understanding their needs and concerns with ease. Cori's go-getter attitude is truly commendable. She approaches her tasks with enthusiasm and determination, consistently seeking out opportunities to improve processes and deliver exceptional service. Her proactive approach not only ensures that issues are resolved promptly but also helps in identifying areas for enhancement within the customer support framework. In the realm of problem-solving, Cori shines brightly. She approaches challenges with a solution-oriented mindset, swiftly tackling even the most complex issues with grace and precision. Her analytical skills, coupled with her ability to think creatively, enable her to find innovative solutions that delight customers and enhance their overall experience. What sets Cori apart is her unwavering dedication to being customer-centric. She understands that every interaction is an opportunity to create a positive impression and foster long-term relationships. Cori consistently puts the customer first, ensuring that their needs are not only met but exceeded at every touchpoint. I wholeheartedly recommend Cori for any role where outstanding customer support and a passion for excellence are paramount."