Cori Cheeks Email & Phone Number

Fredericksburg, Va, Us

United States

Former Logistics Analyst turned Program Analyst supporting USMC acquisition efforts.

United States

United States

Duties and Responsibilities: • Achieved 95% client satisfaction rate while handling 50-70 calls per day• Kept clients 100% in compliance with their automobile policy as well as state mandates• Consistently met GEICO’s calls per day metric• Protected clients’ private information through strict verification process• Interacted with clients, coworkers, supervisors, and managers in a friendly, helpful, efficient, and professional manner.• Reduced client friction and improved relations• Actively probed and asked clarifying questions to accurately and efficiently assess clients’ needs • Analyzed data and information and presented the best options and solutions • Maintain meticulous notations and records • Proficient in both Insite and Oasis systems for this position

Duties and Responsibilities: • Investigated claims• Determined liability• Indemnified clientso Met GEICO’s preferred timeline for determining liability 90% of the time.o Employed various investigative measures such as: conducting recorded interviews with all parties involved speaking with police officers involved tracing license plates reviewing scene/damage photos recreating accident using satellite imagery and other resources. critical thinking and the application of state guidelines• I handled, on average, 30 calls per day as a claims agent, answering phones for teammates as well.• Protected clients’ private information through strict verification process• Efficient use of time by utilizing 2 monitors• Proficient in Atlas and Opiq systems necessary to this position• Consistently met timelines, such as determining liability within 3 days and ensuring medical bills and lost wages were paid timely• Maintained database of filed claims for which I was responsible• Calculated pro-rata payments when coverage was not enough to fully indemnify all parties involved

Duties and Responsibilities:• Increased client base using effective marketing techniques to include:o Websiteo Mailingso Social Media• Increased company profits by $36,000.00• Brought six new clients to the company• 100% compliance with strict guidelines and deadlines• Efficiency and excellent client service through use of Docusign to streamline contract process

Fredericksburg, Va

Duties and Responsibilities:• Office manager• Maintained the company website• Typed contracts• Composed, typed, and mailed company correspondence• Notary • Maintained supply inventory and was given financial responsibility to purchase those supplies• Provided customer service both in person and via telephone• Maintained customer records

Raleigh-Durham, North Carolina Area

Duties and Responsibilities: • Handled upward of 200 calls per day• Typed and mailed correspondence • Utilized Microsoft Office Word, PowerPoint, and Excel • Provided customer service both in person and via telephone• Maintained client files• Composed Excel reports for managers

Albany, Georgia Area

Duties and Responsibilities:• Assistant to lead Cancer Research Nurse• Maintained patient data base using Microsoft Excel • Attended Tumor Boards and assisted with determining patient eligibility for drug trials• Maintained 100% doctor compliance with protocol programs • Ensured 100% adherence to drug company protocols in scheduling patient scans, bloodwork, and follow-up visits• Liaison between Research Nurse and Doctor• Improved efficiency

Duties and Responsibilities:• Project Manager for project which reduced IT costs• Maintained supply inventory• Responsible for kit assembly and warehouse shipping• Printed and bound trouble shooting manuals for each kit• Responsible for bulk printing materials for customers• Proficient in different binding techniques

Level 2 Logistics

As a contractor, I complete all online and resident Level 1 and Level 2 Logistics certifications, and all online Level 3 logistics courses.

Bachelor Of Liberal Science, Health And Wellness, General

Health and Wellness Major

Pre-Dentistry Studies

Pre-Dentistry Major