Cori Moyer Email & Phone Number

Austin, Texas, United States

• Service Management and Planning Project Manager, IT Operations and Services
• Datacenter consolidation and migration; Coordinating efforts of large diverse teams identifying hardware and establishing plans for migration of rogue and small datacenters tagged for closure. Secure handling of.
• Cloud migration; migration from legacy hardware to cloud secure and available environment to enable better support of new / upgraded software systems

Austin, Texas Area

• Service Management and Planning Project Manager, IT Operations and Services
• Datacenter consolidation and migration; Coordinating efforts of large diverse teams identifying hardware and establishing plans for migration of rogue and small datacenters tagged for closure. Secure handling of.
• Cloud migration; migration from legacy hardware to cloud secure and available environment to enable better support of new / upgraded software systems

Austin, Texas Area

• Sprint QA and requirement development; working with business to document detailed requirements for items moved into coming sprints. Testing documentation and management of sessions to insure working as developed and.
• Company intranet development; migration from legacy 1997 tool to SharePoint 365, establishing structure, security, and processes around overall site. Working with business owners to develop consistent content for team.
• Implementation of sales payment tool; bringing together third party tool, with carriers and existing accounting team to provide sales visibility to revenue and streamline reporting, payment and visibility
• Successful SOC audit and processes, policies and tools for ongoing support; led team through first SOC audit, with little infrastructure in place, much of this initiative was driving the creation of organizational HR.

Austin, Texas Area

• Transformed video presence on web; led migration of video to responsive system located on a single containment source enabling consumption across all devices and eliminating need for multiple vendors, massive data.
• Championed technical initiatives; partnered with web and IT team to drive creative team’s needed projects from submission, prioritization meetings, implementation and testing. Cohesive communication enabled completion.
• Developed companywide 3-year video strategic plan; identified key metric KPIs to drive repeat viewership and overall revenue growth while empowering users with relevant information throughout their buying journey.
• Optimized web homepage graphics; connected revenue and sales priorities to graphic planning keeping highly valuable web space fresh, relevant and tied to revenue priorities – Increasing leads by 50%
• Led migration of 3000 users across 5 continents to insure seamless transition of devices, HR systems, telecom, and user access during software acquisition of Appasure. Effort met aggressive 5-month timeframe while.
• Negotiated prominent promotion of software priorities; drove inclusion on Dell.com and subsidiary sites along with inclusion in planning sessions – driving 25% increase in visitors and leads.

Austin, Texas Area

• Refocused Win7 launch/sales team; Encouraging cooperation and driving accountability; the virtual team that included over 12 areas of the business along with two outside partners successfully created a strong story.
• Optimized services internal sales portal; simplified access to services collateral, established refresh standards and created ongoing forum for sales to communicate needs and feel empowered to sell services.
• Empowered services teams to become active listeners to customers through social media; Established reporting on events and launches, trained team on active listening to enhance their knowledge of customer needs and.
• Facilitated messaging integration of business areas supporting the public sector; connecting acquisitions, services and hardware to create single cohesive message for customer. Removed redundancies and enabled all.
• Partnered with product group to drive service inclusion; Highlighting relevant service offers related to hardware for a more cohesive message for customers and sales.

Austin, Texas Area

• Program managed Sony battery recall - 4.5M part recall; o Global coordination and audit of financial reimbursement from Sony – Resulting in $5M wino Managed global website creation including multiple releases, testing.
• Managed and controlled parts inventory; ensuring consistent availability for execution while feeding rework loop of constrained inventory. Enabling execution of customer replacements in timely manner.
• Drove significant reduction in float (parts rework for repair loop); Reduced by over $2 million in first quarter resulting in $3M savings in part production in first year.
• Led software releases for internal application; creation of testing scenarios, prioritization of requirements, coordination between IT and business users.
• Developed database system to track all proactive field replacements and corrective field actions; allowing for full view of all issues impacting a customer, giving leadership means to track impact, trending and.
• Created execution standards; trained quality execution team on standards and tools along with creation of reference policy manual to be utilized when onboarding or training.