Cori Moyer Email & Phone Number

Austin, Texas, United States

Service Management and Planning Project Manager, IT Operations and Services• Datacenter consolidation and migration; Coordinating efforts of large diverse teams identifying hardware and establishing plans for migration of rogue and small datacenters tagged for closure. Secure handling of migration and end of life processes. • Cloud migration; migration from legacy hardware to cloud secure and available environment to enable better support of new / upgraded software systems

Austin, Texas Area

Service Management and Planning Project Manager, IT Operations and Services• Datacenter consolidation and migration; Coordinating efforts of large diverse teams identifying hardware and establishing plans for migration of rogue and small datacenters tagged for closure. Secure handling of migration and end of life processes. • Cloud migration; migration from legacy hardware to cloud secure and available environment to enable better support of new / upgraded software systems

Austin, Texas Area

• Sprint QA and requirement development; working with business to document detailed requirements for items moved into coming sprints. Testing documentation and management of sessions to insure working as developed and business alignment that works as requested• Company intranet development; migration from legacy 1997 tool to SharePoint 365, establishing structure, security, and processes around overall site. Working with business owners to develop consistent content for team sites and education of team owners on site management• Implementation of sales payment tool; bringing together third party tool, with carriers and existing accounting team to provide sales visibility to revenue and streamline reporting, payment and visibility• Successful SOC audit and processes, policies and tools for ongoing support; led team through first SOC audit, with little infrastructure in place, much of this initiative was driving the creation of organizational HR and IT policies and audits

Austin, Texas Area

• Transformed video presence on web; led migration of video to responsive system located on a single containment source enabling consumption across all devices and eliminating need for multiple vendors, massive data storage and heavy costly redundancies.• Championed technical initiatives; partnered with web and IT team to drive creative team’s needed projects from submission, prioritization meetings, implementation and testing. Cohesive communication enabled completion of all projects ahead of timelines.• Developed companywide 3-year video strategic plan; identified key metric KPIs to drive repeat viewership and overall revenue growth while empowering users with relevant information throughout their buying journey.• Optimized web homepage graphics; connected revenue and sales priorities to graphic planning keeping highly valuable web space fresh, relevant and tied to revenue priorities – Increasing leads by 50%• Led migration of 3000 users across 5 continents to insure seamless transition of devices, HR systems, telecom, and user access during software acquisition of Appasure. Effort met aggressive 5-month timeframe while saving more than $600K annually in redundant vendor contracts and websites.• Negotiated prominent promotion of software priorities; drove inclusion on Dell.com and subsidiary sites along with inclusion in planning sessions – driving 25% increase in visitors and leads.

Austin, Texas Area

• Refocused Win7 launch/sales team; Encouraging cooperation and driving accountability; the virtual team that included over 12 areas of the business along with two outside partners successfully created a strong story empowering sales and driving successful attainment of revenue goals for this critical launch.• Optimized services internal sales portal; simplified access to services collateral, established refresh standards and created ongoing forum for sales to communicate needs and feel empowered to sell services. • Empowered services teams to become active listeners to customers through social media; Established reporting on events and launches, trained team on active listening to enhance their knowledge of customer needs and industry direction and linguistics.• Facilitated messaging integration of business areas supporting the public sector; connecting acquisitions, services and hardware to create single cohesive message for customer. Removed redundancies and enabled all teams to leverage resources resulting in stronger but less prolific quantities of sales and customer messaging collateral.• Partnered with product group to drive service inclusion; Highlighting relevant service offers related to hardware for a more cohesive message for customers and sales.

Austin, Texas Area

• Program managed Sony battery recall - 4.5M part recall; o Global coordination and audit of financial reimbursement from Sony – Resulting in $5M wino Managed global website creation including multiple releases, testing, & load balancingo Application development to accommodate unique customer requirementso Global parts managemento Legal and regulatory reporting and investigationo Fraud prevention averaged $1-3M in blocked attempts per quarter• Managed and controlled parts inventory; ensuring consistent availability for execution while feeding rework loop of constrained inventory. Enabling execution of customer replacements in timely manner.• Drove significant reduction in float (parts rework for repair loop); Reduced by over $2 million in first quarter resulting in $3M savings in part production in first year.• Led software releases for internal application; creation of testing scenarios, prioritization of requirements, coordination between IT and business users.• Developed database system to track all proactive field replacements and corrective field actions; allowing for full view of all issues impacting a customer, giving leadership means to track impact, trending and associated costs.• Created execution standards; trained quality execution team on standards and tools along with creation of reference policy manual to be utilized when onboarding or training.