• Secret Clearance obtained • Developed integrated revenue and expense reports, created projections, reports, and presentations • Created and analyzed monthly, quarterly, and annual reports • Primary Timekeeper and Customer Service Representative for civil service employees • Responsible for Payroll data entered and uploaded into the Defense Civilian Payroll System (DCPS) • Audited and reconciled time and attendance records to ensure accuracy of paid hours • Processed time and attendance for civil service employees ensuring labor is in accordance with DoD civilian pay regulations via JOCAS • Reviewed personnel actions to ensure application of pay regulations and consistency of input for appointments, promotions, and pay adjustments are updated in JOCAS • Prepared annual training for Timekeepers and certifying officials and provided training to new timekeepers and certifying officials • Provided functional systems support for JOCAS customers. • Processed Bi-weekly payroll in conjunction with CIVPay

• Managed orders for all of Mexico, South, and Central America • Processed and entered all customer orders into database and provided proactive customer service for all accounts • Identified inventory shortages due to quantity, quality and importation constraints that impacts the order fulfillment • Verified export requirements such as ADs, Country of Origin and ISTA certifications • Prepared documentation: Invoices, Packing Lists, Phytosanitary Certificates, Country of Origin, and other special certificates required to meet country/customer regulatory requirements • Managed invoicing and payment processing operations • Reviewed and solved account and billing discrepancies • Kept vendor files accurate and up-to-date to expedite payment processing

• Coordinated dispatching of ~ 25 drivers to accomplish daily delivery requirements • Processed and entered all customer orders into database and provided proactive customer service for all accounts • Maintained excellent working relationships with customers by efficiently responding to all inquiries and complaints concerning work orders, invoices and shipments, • Tracked orders and notified customers of status or potential delays • Managed invoicing and payment processing operations • Reviewed and solved account and billing discrepancies • Kept vendor files accurate and up-to-date to expedite payment processing