• Plan the team’s work and secure the adequation between resources and activity.• Secure and control the application of core principles• Secure and control the application of procedures and records• Follow the Team quantitative and qualitative performance levels• Follow up SLAs and provide action plans• Set up coaching and training sessions to improve the employees skills and expertise• Implement and lead knowledge management projects • Define indicators to evaluate the acquisition of knowledge by the teams Transcribe,capitalize, update and transmit knowledge to teams. • Implement KPIs of process performance (% of capitalization,% of knowledge baseperformance, etc

• Receive requests• Qualify the request according to the classification• Handle the requests according to procedures• Offer adapted responses to the request and the needs of the user• Ensure request follow –up• Share their knowledge with the rest of the team

Hotel ReceptionistWelcoming and greeting guests.Informing guests of hotel rates and the list of services on offer.Ensuring guests are checked in and placed in the correct room.Issuing room keys.Completing the checking out process, including the accurate processing of payments.

Represent the interface between the client and the companyIdentify problems reported by the client by asking him / her questions for a correct diagnosis of the problemRespond to all requests to reach the job objectives

Ensuring high levels of customer satisfaction through excellent sales service.Maintaining outstanding store condition and visual merchandising standards.Assist with the sales process by maintaining a fully stocked store.

Prepared and baked pies as ordered in wood oven taking care of initial arrangements like preparing dough andarranging other ingredients.Directed culinary staff in high-end Artisan atmosphere keeping attention on food operations.Ensured to clean cooking workstations and rest of kitchen prior and later service time.

Prepared HR-related reports as needed.Reviewed and distributed company policies in digital formats or hard copiesParticipated in organizing company events and careers days.