I am the key leader for the development and execution of forward-thinking initiatives, programs and planning for maximizing Public Sector in the Enterprise Americas Market Unit (MU). In this role, I am responsible for: - Driving cross-functional partnerships to support the growth of the MU and reinforcing a Public Sector mindset across the organization - Identifying and managing program deliverables, dependencies, communication, and critical path identification for all US Public Sector-related initiatives.- Partnering with cross-functional teams to solve complex business problems, using data, systems and relationship skills to drive easier paths to revenue

My focus is on the development and execution of forward-thinking initiatives, programs and planning for maximizing Public Sector performance in the Enterprise Americas Business Unit.

I was responsible for executing and managing new market expansion initiatives throughout North and Latin America, directly contributing to Concur’s global growth objectives. In this role, I:• Partnered with Sales leaders across the North American & Latin American regions to assess learning opportunities, build trainings to improve core sales competencies, and help increase revenue. • Organized and facilitated onboarding programs for the broader Americas region to enable new hires to successfully ramp in their roles.• Led the Sales Engagement Playbook project which culminated in a global resource that documents all processes related to moving through the sales cycle, maximizing field & sales operations efficiency.• Managed the Integrated Content Hub project which provided the Enterprise Americas organization with a consolidated resource to access product & value pillar assets, increasing field efficiency and consumption of strategic content.• Executed and managed new market expansion initiatives throughout Latin America, which directly contributed to SAP Concur global growth objectives. • Managed regional efforts to ensure global cross-team alignment to identify and address challenges impacting new market growth.

My goal as a Client Success Manager was to ensure that Concur customers are fully maximizing their investment in Concur solutions. I did this by serving as a trusted adviser to help them identify the best ways they can manage their travel, expense, and invoicing challenges. In this role, I: • Served as a strategic advisor for an account base of 80 clients with revenue under management of over $7.7 million dollars by designing and executing on a strategy to remain aligned to client Travel & Expense management goals.• Discovered opportunities to grow existing accounts by $1.2 million in 6 months, while maintaining zero churn.• Achieved Presidents’ Club on account of maintaining very low churn while supporting significant account growth. • Supported broader team development by serving as the Premier Team West Trainer and sharing best practices, industry and product knowledge, and frameworks to drive impact on client engagements.

I developed customized training and readiness materials based on product value and pain point resolution. I created integrated training materials across one theme to drive increased adoption of the SuccessCenter CRM system. This included leading live training sessions, developing and updating an extensive guide book, and creating video artifacts to support CSM enablement.During this project, I:• Led the training and adoption strategy for the Customer Success Manager (CSM) community by creating value-based training materials and implementing creative user adoption techniques.• Prepared the CSM community for upcoming tools releases to ensure productivity remained high during the transitional period.• Developed a deep understanding of Dynamics CRMOL and became a SME of Success Center, a customized CRM solution that is became the Microsoft standard for Customer Success Management support.• Designed a creative communications strategy, persona, and content aligned to the needs of CSMs to drive high adoption of Success Center.

I collaborated with Field Sales, Technology Specialists, Solution Specialists, and a Proposal Writing Team to ensure the execution of programs to proactively promote Windows Devices for the education sector. I was also responsible for the project management of RFP response efforts for major Education accounts. In this role, I: • Led planning sessions with Education account teams to develop effective, highly customized, customer-focused RFP/RFI responses for devices that supported $533 million of revenue.• Established strong alignment and subject matter expertise to the Education sector priorities and scorecard metrics across OS, Apps, Cloud Services, and Devices.• Drove business development activities and stakeholder relationships with both WW and US Education sectors that resulted in 83% YoY growth in Sales Desk utilization.• Coordinated with Sales Desk Knowledge Center to develop proposal and RFP content strategies and plans, resulting in more efficient and impactful proposal creation.• Managed proposal development projects and developed required content that supported $27 million in revenue pipeline while meeting tight deadlines in a fast-paced, ever-changing environment.• Developed a new strategy to provide the Partner Channel with the resources necessary to tell the complete Microsoft in Education story and close the feedback loop with the Education Mobility team.

Provided consultative services in both English and Spanish to account managers within the Worldwide Enterprise Partner Group (EPG) sales organization regarding customer specific needs throughout the entire sales cycle.During this role, I: • Provided consultative services, in both English and Spanish, to account managers regarding customer-specific needs throughout the entire sales cycle.• Developed value-based, customer-centric proposals, Executive Business Reviews, and RFP/RFI documents for U.S. and Worldwide Microsoft customers which resulted in over $32 million dollars of revenue attainment, allowed for enhanced account team productivity, improved customer satisfaction, and expanded opportunity pipelines.• Developed and managed a timely and accurate review process of translated documents and provided cultural and language feedback for marketing campaigns as the Spanish language SME.• Increased customer face time by performing detailed company research and preparing customer-facing documents, allowing for enhanced productivity, improved customer satisfaction, and expansion of opportunity pipelines• Increased team productivity as subject matter expert of the knowledge management portal• Ensured quality and brand protection by performing detailed document peer reviews and assisting with training for new team members• Assisted in maintaining high team morale, including event planning and execution of events • Served as the Spanish language Subject Matter Expert and was responsible for developing and managing a timely and accurate review process of translated documents and providing cultural and language feedback for marketing campaigns

Rational Interaction is a full service digital agency with a focus on technology and consulting. Rational specializes in consultants who are able to provide team based or individual consultative solutions to help tackle the toughest business challenges.

I supported the Seattle & Portland areas as a Sales Intern & Trainee by organizing programs to increase pipeline, analyze customer feedback, and increase client satisfaction.During this role, I: • Organized 5 sales blitzes, the largest resulting in contact information for 1,000 potential customers and 25 new maintenance contracts.• Developed process to increase visibility of mechanic sales incentive which increased sold jobs by 25%.• Managed annual customer survey follow-up process, in which I coordinated with sales teams across the Western Region to resolve over 250 complaints and increase customer satisfaction ratings.