Corina Grama Email & Phone Number

Bucureşti, România

Bucureşti, România

• Global strategy consultancy firm with more than 50 offices around the world •

Chișinău, Moldova

• One of the world's leading tobacco companies •- Assisted in the development of the automated omnichannel communication for consumers' education;- Supported the launch of digital channels for consumer interactions: Customer Care Facebook Page, Direct Messaging via Viber;- Monitored work quality of call center agents and evaluated hostesses to guarantee accuracy of the communicated information.

Abu Dhabi, United Arab Emirates

• Luxury beachfront resort with 306 rooms, suites and villas, and 6 F&B outlets •- Delivered the highest customer service to guests, handling their inquiries, and assisting them with language translation;- Worked full-time, during the COVID-19, reassuring that the high standards of our property are kept, with no managers on duty and a few Front Office and Housekeeping staff on-site;- Developed and maintained effective communication with all departments within the hotel;-… Show more • Luxury beachfront resort with 306 rooms, suites and villas, and 6 F&B outlets •- Delivered the highest customer service to guests, handling their inquiries, and assisting them with language translation;- Worked full-time, during the COVID-19, reassuring that the high standards of our property are kept, with no managers on duty and a few Front Office and Housekeeping staff on-site;- Developed and maintained effective communication with all departments within the hotel;- Ensured a high level of product knowledge and used up-selling to promote hotel services and facilities to maximize room occupancy and hotel revenue. Show less

Tenerife, Spain

• Luxury resort with 459 rooms and suites, and 9 F&B outlets • - Assisted finance clerks with their daily tasks;- Replaced the Income Auditor and the General Cashier in the time of their absence; - Maintained strong collaboration with Front Office and F&B outlets in order to assure the validity of the payments received from the guests. * Income Audit:- Reviewed the income from hotel revenue centers;- Verified, monitored and reviewed all hotel revenue reports and… Show more • Luxury resort with 459 rooms and suites, and 9 F&B outlets • - Assisted finance clerks with their daily tasks;- Replaced the Income Auditor and the General Cashier in the time of their absence; - Maintained strong collaboration with Front Office and F&B outlets in order to assure the validity of the payments received from the guests. * Income Audit:- Reviewed the income from hotel revenue centers;- Verified, monitored and reviewed all hotel revenue reports and night audit reports;- Ensured that daily revenues and settlements are in balance;- Prepared and distributed Daily Revenue Reports and other documents to hotel management and owners;- Provided Front Desk with daily currency exchange rates.* General Cashier:- Collected daily cash takings;- Checked the credit card transactions for accuracy and ensured that the POS details summary reports agree with Opera PMS.* Accounts Receivable:- Verified account discrepancies;- Solved clients' billing issues;- Chased for invoice payments. * Accounts Payable:- Reviewed and verified incoming invoices according to the purchases orders using Birchstreet. Show less

Montreux, Cantonul Vaud, Elveția

• Boutique hotel on the shores of lake Leman •- Trained new-comers; - Was in charge of providing high-end service to big group of guests;- Performed breakfast, lunch and dinner service, buffet and a la carte;- Took reservations and welcomed guests.

Dual Degree Master In Management And Master In Market Research & Consumer Behavior, International Business

Activities and Societies: i2i Design Thinking Lab - Popular Vote | IE MIM Challenge 2021, 1st Edition | Kantar Business Challenge |.

Bachelor Of Business Administration In Hospitality Management And Finance With Magna Cum Laude, Hotel/Motel Administration/Management, Cgpa 3.83

• 6th Top School in The World, QS University Rankings for Hospitality & Leisure Management 2021 •

Bachelor Of Business Administration - Bba, Cgpa 3.83

Swiss Higher Diploma In International Hotel Management And Finance, Cgpa 3.86

Swiss Diploma In Hotel Operations Management, Cgpa 3.81

Education record